IDEXX Terms and Conditions
North America
The following One IDEXX Master Terms apply to all IDEXX products and services in North America. The One IDEXX Master Terms include General Terms, Software General Terms, and Offering Specific Terms.
One IDEXX Master Terms (English)
Software Offering General Terms
- Companion Animal In-House Diagnostic Offerings
- Reference Laboratory Services
- Telemedicine Services
- Software Offerings
Europe, Middle East and Africa
The following general terms apply to product sales and software licenses to customers located in Europe, the Middle East and Africa.
- Europe, Middle East and Africa Product Sales (English)
- Prodej produktů pro Evropu, Střední východ a Afriku (Czech)
- Vente de produits - région EMEA (French)
- Vente de produits - France (French)
- Deutschland – Vertrag über Produktverkäufe und erweiterte Wartung (German)
- Österreich – Produktverkaufvertrag (German)
- Schweiz – Produktverkaufvertrag (German)
- Vente de produits - Suisse (French)
- Vendita di prodotti – Europa, Medio Oriente e Africa (Italian)
- Verkoop van producten in Europa, het Midden-Oosten en Afrika (Dutch)
- Sprzedaż produktów w Europie, na Bliskim Wschodzie i w Afryce (Polish)
- Продажа продукции в странах Европы, Африки и Ближнего Востока (Russian)
- Predaj výrobkov – Európa, Blízky východ a Afrika (Slovak)
- Venta de productos en Europa, Oriente Medio y África (Spanish)
- Sub-Saharan Africa Product Sales (English)
The following terms apply to reference laboratory services provided by IDEXX European reference laboratories.
- UK Reference Laboratories
- Europe and Middle East Laboratory Services (English)
- Laboratorní služby pro Evropu a Střední východ (Czech)
- Laboratoriumdiensten voor Europa en het Midden-Oosten (Dutch)
- Services de laboratoire - France (French)
- Deutschland – Labor-Services (German)
- Österreich – Labor-Services (German)
- Schweiz – Labor-Services (German)
- Services de laboratoire - Suisse (French)
- Servizi di laboratorio – Europa e Medio Oriente (Italian)
- Usługi laboratoryjne w Europie i na Bliskim Wschodzie (Polish)
- Servicios de laboratorio en Europa y Oriente Medio (Spanish)
- Laboratórne služby – Európa a Blízky východ (Slovak)
The following terms apply to the license and use of certain practice management software (Animana, SmartFlow) to customers located in Europe.
- General Terms and Conditions of IDEXX Practice Management Software - Europe (English)
- Allgemeine Geschäftsbedingungen der Praxisverwaltungssoftware Idexx Europe (German)
- Algemene voorwaarden van Idexx Europe praktijkmanagementsoftware (Dutch)
The following terms apply to the provision of reference laboratory services by IDEXX South Africa reference laboratories.
Australia and New Zealand
The following terms apply to products sales, software licenses and the provision of reference laboratory services by IDEXX to customers in Australia and New Zealand.
The following additional terms apply to the provision of reference laboratory services by IDEXX Australia/New Zealand reference laboratories.
South America
Asia Pacific
The following terms apply to sales of products and licenses of software by IDEXX to customers located in Asia Pacific (excluding Australia and New Zealand).
The following terms apply to the provision of reference laboratory services by IDEXX Japan reference laboratories.
- IDEXX 検査サービスご利用条件 (Japanese)
- IDEXX Reference Laboratories Standard Terms and Conditions—Japan (English)
The following terms apply to the provision of reference laboratory services by IDEXX Korea reference laboratories.
Terms for Specific IDEXX Offerings – applicable outside of North America
The following IDEXX offerings are subject to the below terms for our customers globally, except for customers in North America where such offerings are subject to the One IDEXX Master Terms above.
ezyVet and Vet Radar (outside North America)
VetConnect PLUS (outside North America)
- VetConnect PLUS Terms of Service (English)
- Conditions d'utilisation de VetConnect PLUS (hors Amérique du Nord) (French)
- VetConnect PLUS Dienstleistungsbedingungen (außerhalb Nordamerikas) (German)
- VetConnect PLUS 利用規約 (北米以外)(Japanese)
- VetConnect PLUS Servicevoorwaarden (buiten Noord-Amerika) (Dutch)
- Termini di servizio di VetConnect PLUS (fuori dal Nord America) (Italian)
- Condiciones de servicio de VetConnect PLUS (fuera de Norteamérica) (Spanish)
- VetConnect PLUS 서비스 약관 (북미 이외 지역) (Korean)
SmartService (outside North America)
- SmartService Terms of Service (English)
- Conditions d'utilisation d'IDEXX SmartService (hors Amérique du Nord) (French)
- Podmínky Služby IDEXX SmartService (mimo Severní Ameriku) (Czech)
- Termos de serviço do IDEXX SmartService (fora da América do Norte) (Portuguese)
- IDEXX SmartService Dienstleistungsbedingungen (außerhalb Nordamerikas) (German)
- Condiciones de servicio de IDEXX SmartService (fuera de Norteamérica) (Spanish)
- Termini di servizio di IDEXX SmartService (fuori dal Nord America) (Italian)
- Servicevoorwaarden van IDEXX SmartService (buiten Noord-Amerika) (Dutch)
- Warunki świadczenia usług IDEXX SmartService (poza Ameryką Północną) (Polish)
- IDEXX SmartService利用規約 (北米以外)(Japanese)
- IDEXX 스마트서비스 서비스 약관 (북미 이외 지역) (Korean)
- 愛德克斯智慧服務服務條款(北美以外)(Chinese traditional)
- IDEXX SmartService 服务条款 (北美以外)(Chinese simplified)
- ข้อกำหนดในการให้บริการ IDEXX SmartService (นอกทวีปอเมริกาเหนือ) (Thai)
- IDEXX SmartService Hizmet Koşulları (Kuzey Amerika dışında) (Turkish)
rVetLink (outside North America)
SmartFlow (outside North America and Europe)
- SmartFlow Terms of Service
*note North America SmartFlow users are subject to the One IDEXX Master Terms above, and European users are subject to the General Terms and Conditions of IDEXX Practice Management Software – Europe above.
Data Processing Agreement
To the extent applicable under the Local Data Protection Laws identified below, IDEXX acts as a Processor of Personal Data for our service identified in the DPA Schedules below. Our processing activities are described in and subject to the IDEXX Customer Data Processing Agreement.
DPA Schedules – Covering following IDEXX services: Animana, ezyVet, VetRadar, SmartFlow, VetConnect PLUS, SmartService
Accord sur le traitement des données et document connexes (French)
Datenverarbeitungsvertrag und zugehöriges Dokumente (German)
Overeenkomst gegevensverwerking en gerelateerde documenten (Dutch)
Smlouva o zpracování údajů a související dokumenty (Czech)
Umowa o przetwarzaniu danych i powiązane dokumenty (Polish)
Acuerdo de Procesamiento de Datos y documentos relacionados (Spanish)
Contrato de Processamento de dados e documentos conexos (Portuguese)
Accordo sul trattamento dei dati e documento correlato (Italian)
xChek
The below terms apply globally to our xChek Vet and xChek Lab software offerings in connection with our Livestock Diagnostics business.