IDEXX General Terms and Conditions

North America

The following terms and conditions of sale apply to sales of products and licenses of software by IDEXX to customers located in the United States and Canada.


The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX U.S. and Canadian reference laboratories.


The following terms and conditions of sale apply to IDEXX SmartFlow Patient Workflow Software for customers located in the United StatesĀ and Canada


Europe, Middle East and Africa

The following terms and conditions of sale apply to sales of products and licenses of software by IDEXX Europe B.V. or our affiliated European companies, to customers located in Europe, the Middle East and Africa.


The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX European reference laboratories.


The following terms and conditions of sale apply to the provision of reference laboratory services by IDEXX South Africa reference laboratories.


The following terms & conditions and Data Protection Agreement as it relates to the use of VetConnect PLUS applies to the software licenses provided by IDEXX Europe B.V. or our affiliated European companies, to customers located in Europe, the Middle East and Africa.


Australia and New Zealand

The following general terms and conditions of sale apply to sales of products, licenses of software and the provision of reference laboratory services by IDEXX to customers in Australia and New Zealand.


The following terms and conditions of sale additionally apply to the provision of reference laboratory services by IDEXX Australia/New Zealand reference laboratories.


South America


Asia Pacific

The following terms and conditions of sale apply to sales of products and licenses of software by IDEXX to customers located in Asia Pacific (excluding Australia and New Zealand).