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Subprocessors

(Revision May 18, 2023)


IDEXX may use the following Subprocessors in the Processing of Customer Personal Data. IDEXX will keep the list of Subprocessors up-to-date to reflect any intended addition or replacement of Subprocessors.

 

A. IDEXX companies as Subprocessors for all of the Services identified on the DPA Schedules.

Name of Subprocessor Purpose Location
IDEXX Laboratories, Inc. Account and engineering support US
IDEXX Distribution, Inc. Account and engineering support US
IDEXX B.V. Account and engineering support Netherlands
IDEXX Laboratories Pty Ltd Account and engineering support Australia


 

B. Third party Subprocessors applicable to the following Services


1. Animana

Name of Subprocessor Purpose Location
Atlassian Internal tracking services for defects and for the delivery of products US
AWS Cloud infrastructure EEA, US
Bryxx Migration of customer data EEA
Datadog Cloud monitoring US
Exonet E-mail cloud infrastructure EEA
MessageBird sms EEA
Salesforce Customer relationship management EEA, US
SAP Accounts Receivables, Accounts Payable,
Customer demographics storage
EEA, US
Slack Collaboration tool EEA, US

 


2. SmartFlow

Name of Subprocessor Purpose Location
Atlassian Internal tracking services for defects and projects US
Azure Cloud Infrastructure, DevOps US
ChurnZero Customer churn reduction US
Cubex Prescription management system that
Smartflow integrates with
US
FreshDesk Cloud based customer support software US
Gmail Suite Legacy email solution - only used today to
redirect emails to idexx email addresses
US
Hubspot Historical customer relationship
management
US
MaxMind Geo Redirection by IP address to set the
correct timezone
US
Microsoft Teams Collaboration Tool US
Salesforce Customer relationship management US
SAP Accounts receivable, accounts payable,
customer demographic storage
US
Sendgrid Email sending to customers US
SkyPrepp Online training software Canada
Slack Collaboration Tool US
VetData Used to communicate with various PIMS US

 


3. ezyVet

Name of Subprocessor Purpose Location
Amazon Web Services Data
Center
Hosting services US
Appcues    
Apple Publisher for IOS Tablet Application US
Atlassian Internal tracking services for defects
and projects
US
Azure Cloud Infrastructure, DevOps US
FreshDesk Cloud based customer support
software
US
Hubspot Historical customer relationship
management
US
Mavenlink    
Microsoft Teams Collaboration Tool US
Pipedrive Customer relationship management US
SAP Accounts receivable, accounts
payable, customer demographic
storage
US
Slack Collaboration Tool US
Xero Cloud based accounting services US
Zoom Video conferencing US

 


4. SmartService

Name of Subprocessor Purpose Location
Amazon Web Services Data Center Hosting services US
Snowflake Data warehousing US
Looker Date visualizations US
SalesForce Customer relationship management US
Splunk Instrument telemetry data exploration US

 


5. VetConnect Plus

Name of Subprocessor Purpose Location
Google Data Center Hosting services US
Amazon Web Services Hosting services US
Snowflake Business process data consolidation
tool / data warehouse
US
Salesforce Customer relationship management US
Mix Panel Collect analytical data on the platform to
better understand customer interactions
and utilisation
US