IDEXX Cornerstone Software

News and information

Tech tip: Use reports to give thanks to loyal clients

Your clients are very important, and the ones that earn the top ranks among your team and on your reports are especially so. Do you have these particular clients identified to quickly obtain a list of them to send out a holiday card or token of appreciation? Let’s show you reporting options to help you do that!

Bone up on end-of-year processing

Want a few tricks and treats for the fast approaching end of year process? It’s not that spooky! Whether this is your first or fifteenth end-of-year process, we have all the resources you’ll need: from a simple mental checklist quick guide to an in-depth step by step training tool. So grab a piece of candy from the bowl up front, and take a few minutes to bone up on recommended end-of-year activities and how they affect your business reporting.

Do more with VetConnect PLUS—right in Cornerstone

User feedback fuels some of Cornerstone’s top features, and adding a VetConnect PLUS tab to the Patient Clipboard was one of them. Now VetConnect PLUS pulls clients email addresses directly from Cornerstone, reducing data entry time and errors. And in late October, the IDEXX Reference Laboratory window gets a new look to improve visibility and workflow. Read more details on those improvements, as well as helpful VetConnect PLUS tips like how to view radiographs, cancelling orders, updating doctor information or addressing missing information notices when printing client summaries. 

Caution, client may bite: the do’s and don’ts of client alerts

Ever have a challenging client situation occur and you need to document it? Where do you put it in Cornerstone, since it is not necessarily patient history (unless the situation impacts patient care and safety). Afterall, you may want the information to be internal only, and not visible/shareable outside the practice through patient records.

Tech tip: cancelling IDEXX Reference Laboratory orders without picking up the phone

Electronic submittal cancellation is a fast, easy way to cancel IDEXX Reference Laboratory orders right from Cornerstone. And it doesn’t just save you time: it also reduces orphan charges and not-requested results too. Here are a few things to keep in mind to make sure tests are truly canceled and not billed to the practice. While some of these may seem a no brainer, following these will address both expected and not expected orphan/not requested results and really make it easier for you!