IDEXX Cornerstone

News & Information

Correcting invoice errors, correctly

Once an invoicing or payment entry error is uncovered, the first step is to review the transaction with these details in mind:

  1. Is the transaction on the correct client but on the wrong patient?
  2. Was the payment posted using integrated credit card processing? If yes, is the batch open or closed?
    • Voiding or entering a return on an integrated credit card payment may ask for the card to be reentered if the batch has been closed
  3. Are you tracking accounts receivable/payments by staff?
  4. Are defaults set to have payments applied to an invoice or oldest balance?
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Understanding “Imaging Integration” in Practice Management Software

What does “integration” mean when it comes to Diagnostic Imaging software and Practice Management software?

Let’s take a look…

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2 End of Period Reporting Tips and a sneak peek at Cornerstone 8.7 NEXT

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Michelle’s top 5 tips from the VMX and WVC Cornerstone User Groups

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Could these three tips boost your dentals by 78%?

The team at Bay Porte Animal Hospital in La Porte, Texas, recently shared their success at using Petly Plans to increase dentals by 78%. Practice manager Stacey Aubin, CVPM, explains how they did it:

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