IDEXX Cornerstone Software

News and information

Can’t update an appointment? The culprit could be a special character

Ever been unable to delete, save or update an appointment? Or you couldn’t transfer a PVL to an invoice? The culprit could be an innocent-looking *, #, or & typed into the appointment notes or an item ID. There are dozens of special characters that don’t play well with Windows-based software like Cornerstone. Here’s a list of the character you should avoid, as well as some of the problems you can prevent by not using them. 

Three key Cornerstone reports for better business performance

With 2021 under way, are you still finding yourself in the new normal of modified patient care delivery? Curious how this is impacting your business for better or for worse? Let’s look at three key reports that can help you figure things out: the Census report, Snapshot reports and the Performance Tracker.

Spring cleaning and Cornerstone housekeeping tips

Spring is just around the corner, even according to Punxsutawney Phil’s prediction. Here are some good housekeeping tips for your Cornerstone software and network.

Update your reminders to avoid a scheduling ripple effect

If you’re like most North American Veterinary practices, you likely saw patient traffic crater between March and May 2020 due to COVID-19 stay-at-home orders, followed by a surge in visits as clients brought pets whose care was overdue as well as new furry family members. As we near March 2021, we recommend reviewing your reminders to ensure this anomaly in patient traffic isn’t inadvertently repeated, and check patient records for pets who may have missed out on preventive care during that period so they don’t get overlooked this year.

Tech tip: 16 function and keyboard shortcuts to refresh your Cornerstone I.Q.

Remember when you first installed Cornerstone and took your onboarding training? Taking all that in is a bit of a mental overload, and often the extra tips and tricks that come up during the training escape ones memory banks. Team member changes and Cornerstone updates can further bury these valuable tidbits. Here’s a refresher on 16 function and keyboard shortcuts that can save you and your team valuable time—and an exciting announcement about new online Core Workflow training that can help you get your new teammates up and running with Cornerstone!