IDEXX Cornerstone Software
News and information
Ever have a challenging client situation occur and you need to document it? Where do you put it in Cornerstone, since it is not necessarily patient history (unless the situation impacts patient care and safety). Afterall, you may want the information to be internal only, and not visible/shareable outside the practice through patient records.
Electronic submittal cancellation is a fast, easy way to cancel IDEXX Reference Laboratory orders right from Cornerstone. And it doesn’t just save you time: it also reduces orphan charges and not-requested results too. Here are a few things to keep in mind to make sure tests are truly canceled and not billed to the practice. While some of these may seem a no brainer, following these will address both expected and not expected orphan/not requested results and really make it easier for you!
Clients with similar names. Multiple owners of the same pet. Dozens of dogs named Duke. We’ve all spent precious time searching for a patient or client—only to find that we’ve turned up the wrong one. Here is a refresher of search options, overlooked methods and how 9.1’s client/patient search tool is a game changer.
Don’t let the report name (or report group name) fool you; this is a very handy report when you are wanting to review a specific patient’s invoice history. Whether looking at the total spent, number of invoices, or staff IDs on the invoices themselves, the Treatment Report (Reports > Equine) can provide the information you seek. And when saved to Microsoft Excel, it can provide even more details!
Dozens of Cornerstone devotees joined us for our free Cornerstone User Groups at VMX and WVC. And in addition to learning about the latest updates as well as best practices for inventory and reporting, they got the chance to ask those “how the heck do I?” type questions to Cornerstone expert Michelle Campoli. We’ve collected the best of the bunch along with Michelle’s answers here.