IDEXX Cornerstone Software

News and information

IDEXX Cornerstone Team


Can’t update an appointment? The culprit could be a special character

Ever been unable to delete, save or update an appointment? Or you couldn’t transfer a PVL to an invoice? The culprit could be an innocent-looking *, #, or & typed into the appointment notes or an item ID. There are dozens of special characters that don’t play well with Windows-based software like Cornerstone. Here’s a list of the character you should avoid, as well as some of the problems you can prevent by not using them. 

Three key Cornerstone reports for better business performance

With 2021 under way, are you still finding yourself in the new normal of modified patient care delivery? Curious how this is impacting your business for better or for worse? Let’s look at three key reports that can help you figure things out: the Census report, Snapshot reports and the Performance Tracker.

Spring cleaning and Cornerstone housekeeping tips

Spring is just around the corner, even according to Punxsutawney Phil’s prediction. Here are some good housekeeping tips for your Cornerstone software and network.

Lab Pricing

Price changes for IDEXX Reference Laboratories tests go into effect January 1, 2021. Here are some tips to review and update your lab fees efficiently!

It’s all in the diagnosis

Whether you are an AAHA accredited practice, an electronic medical records aficionado or a chartless practice delivering curbside appointments, the patient diagnosis is a vital, even required, part of your medical record. Using the Cornerstone Patient Diagnosis function, you can improve client communications, follow up with patients, and measure success of practice protocols.