IDEXX Cornerstone Software

News and information

IDEXX Cornerstone Team


Tech tip: cancelling IDEXX Reference Laboratory orders without picking up the phone

Electronic submittal cancellation is a fast, easy way to cancel IDEXX Reference Laboratory orders right from Cornerstone. And it doesn’t just save you time: it also reduces orphan charges and not-requested results too. Here are a few things to keep in mind to make sure tests are truly canceled and not billed to the practice. While some of these may seem a no brainer, following these will address both expected and not expected orphan/not requested results and really make it easier for you!

Search tips to get to the right client and patient

Clients with similar names. Multiple owners of the same pet. Dozens of dogs named Duke. We’ve all spent precious time searching for a patient or client—only to find that we’ve turned up the wrong one. Here is a refresher of search options, overlooked methods and how 9.1’s client/patient search tool is a game changer.

Need to review a detailed invoice history for a specific patient? There’s a report for that!

Don’t let the report name (or report group name) fool you; this is a very handy report when you are wanting to review a specific patient’s invoice history. Whether looking at the total spent, number of invoices, or staff IDs on the invoices themselves, the Treatment Report (Reports > Equine) can provide the information you seek. And when saved to Microsoft Excel, it can provide even more details!

Share these tips and impress your friends

Dozens of Cornerstone devotees joined us for our free Cornerstone User Groups at VMX and WVC. And in addition to learning about the latest updates as well as best practices for inventory and reporting, they got the chance to ask those “how the heck do I?” type questions to Cornerstone expert Michelle Campoli. We’ve collected the best of the bunch along with Michelle’s answers here. 

10 ways it pays to buy your hardware from IDEXX

Ready to replace that creaky laptop, antique workstation or furry server? There’s not one good reason to buy your Cornerstone hardware from IDEXX—there are 10!