IDEXX Neo

Neo Software FAQs


Have a question about Neo Software? We have all the answers, including security concerns, pricing and payment questions, free trial inquiries, and browser compatibility.

Not a Neo customer? Try Neo for free today.

We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art hosting server is hosted and managed by Amazon Web Services. You can read more about our security practices here.

No. Because Neo is web-based, your data is backed up automatically

We recommend that you have at least one or two devices, such as tablets on a wireless data plan, to use as backup in case your internet connection is lost.

Not to worry, your system will keep working, but we will notify you and help you to change pricing tiers.

Neo pricing is structured to capture part-time or relief veterinarians. We offer flexibility for your practice while keeping your costs low.

No. Our subscription model is built to be fair and flexible for the number of doctors in your practice. In addition, it makes it possible for you to track usage by doctor and helps us support Neo effectively.

We accept payment via credit cards only (Visa, Mastercard, Discover and American Express).

We recommend that you download and use the latest version of Google Chrome (it’s free).

You can use Neo Software on any hardware that can run a modern browser. Our preferred browsers are Chrome and Safari. 

Yes! Our experienced, dedicated team has converted data from more than 50 different practice management systems. We’ll convert your practice’s data completely and securely in just 14 days. 

Neo integrates with the following:

Diagnostics: 

  • IDEXX in-house diagnostics 
  • IDEXX Reference Laboratories 
  • ANTECH Diagnostics 


Apps and services: 

  • CardConnect payment integration 
  • Deputy Scheduling 
  • SmartFlow Workflow Optimization System 
  • VetConnect PLUS 
  • IDEXX Web PACS
     

Other questions?

If you have any other questions for us about Neo Software, please contact us.