Neo Software FAQs

Have a question about Neo Software? We have all the answers, including security concerns, pricing and payment questions, free trial inquiries, and browser compatibility.

Not a Neo Software customer? Try Neo Software for free today.

What software or hardware is required?

You can use Neo Software on any tablet, laptop, or desktop computer that can run a modern browser—regardless of whether the hardware is Mac, PC, iOS, or Android based. Our preferred browsers are Chrome and Safari. 

No additional hardware or server is required. We recommend a Windows laptop or computer for connecting and configuring the label printer.

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What diagnostics, apps, and services does Neo Software integrate with?

  • IDEXX in-house diagnostics 
  • IDEXX Reference Laboratories 
  • ANTECH diagnostics 
Apps and services
  • CardConnect payment integration 
  • Deputy scheduling 
  • SmartFlow Patient Workflow Software
  • VetConnect PLUS 
  • Vetcove ordering platform
  • IDEXX Web PACS Software

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Will my records transfer
to Neo Software if I switch?

Yes! Our experienced, dedicated team will convert your data. An implementation coordinator will be in touch with you shortly after you subscribe to Neo Software to assist with your transition and ensure your success from conversion to go-live.

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We take all reasonable precautions to keep your information safe and secure. Our state-of-the-art hosting server is hosted and managed by Amazon Web Services. You can read more about our security practices here.

No. Because Neo is web-based, your data is backed up automatically

We recommend that you have at least one or two devices, such as tablets on a wireless data plan, to use as backup in case your internet connection is lost.

Not to worry, your system will keep working, but we will notify you and help you to change pricing tiers.

Neo pricing is structured to capture part-time or relief veterinarians. We offer flexibility for your practice while keeping your costs low.

No. Our subscription model is built to be fair and flexible for the number of doctors in your practice. In addition, it makes it possible for you to track usage by doctor and helps us support Neo effectively.

We accept payment via credit cards only (Visa, Mastercard, Discover and American Express).

We recommend that you download and use the latest version of Google Chrome (it’s free).

Other questions?

If you have any other questions for us about Neo Software, please contact us.