Appointments made easy
When your clients request an appointment, their request automatically shows up in your Cornerstone message center, making it easier for your staff to get the appointment scheduled.
Automated email and text reminders are a great way to increase compliance. They can also save your staff hours of phone time every week.
When your client confirms their appointment via email or text, that appointment will appear as confirmed in your Cornerstone scheduler. Easy for your clients and easy for your staff.
Client mobile app
Give clients the freedom to request appointments and refills whenever they want.
Appointment and Rx requests
Clients can request an appointment or prescription refill in seconds. Easily respond to requests with built-in workflows.
Appointment and Rx history
Pet parents can view past and future appointments, and they can scan prescription history for each pet, including prescribed date and medication instructions.
Set your own banner image and logo. You dynamically control all the information seen inside the app.
Secure, simple one-time setup
No managing usernames or passwords for you or your clients. Secure two-step authentication setup lasts the life of your client’s phone.
Medical reminders that drive results
With Pet Health Network Pro integration, all medical reminders are automatically populated through Cornerstone and personalized with your practice information, patient name, and client-friendly reason for visit.
Choose from a large selection of eye-catching, species-specific themes. And cut costs by including multiple pets on the same postcard.
All emails are mobile optimized, making it easy for your clients to stay informed and request appointments on their phone.
Text message reminders
90% of text messages are read within 3 minutes. Imagine how texting could increase compliance.1
for marketing your service
Easy-to-use filters allow you to create a targeted list based on Species, Age and/or Last Transaction Date and deliver an integrated marketing campaign across multiple channels:
Start your campaign with an email newsletter to educate and inform your clients
Send a postcard that drives a visit and gets your patients through the door
Reinforce your message on social media with ready-to-use Facebook assets
1-to-1 texting for convenient communication
A text message is often more effective than a phone call—and quicker for your staff. Use this feature to send and receive text messages with individual clients. All texts are saved to the patient record.
Perfect for curbside check in, postsurgery rechecks, Rx refills, texting pictures, or postgrooming pickups.
Manage and grow your reputation
Customizable and automated to send after each visit. Surveys are a great way to collect important client feedback and capture Net Promoter Scores.
Attract new clients by turning your survey responses into client testimonials. We make it easy to review your survey responses and have the best ones posted to your practice website.
We identify customers with an NPS score of 9 or higher and encourage them to post reviews on Google, Yelp, Yahoo Local, Angie’s List, and Yellow Pages.
Refer A Friend program
Word-of-mouth is one of your best marketing tools, and you can leverage happy clients by encouraging them to refer their friends.
Expert onboarding and support
Get up and running quickly
A Pet Health Network Pro communication specialist will walk you through the application, establish your default settings, share best practices, and more.
Expert support when you need it
Support specialist are available by phone and email anytime you have a question.
Stay connected with Petly pages
Personalized online pet pages
Petly gives your clients a secure way to access vaccination records, appointment details, refill prescriptions and more.
Easy-to-share lab results
Share medical notes and lab results to a patient’s pet page with the click of a button.
Reporting that reveals opportunities
Monitor visits and compliance
Pet Health Network Pro helps you keep track of the medical reminders you send, and easily measure their success.
Know your email capture rate, text message enrollment and Petly utilization.
See your Net Promoter Score and overall ratings.
Show clients you appreciate their business
Automated thank-you emails
Let clients know you care about them and their pets; you can also request feedback and online reviews.
Automated birthday greetings
A fun, festive way to remind clients that their pets are important to you.
Cornerstone is a preferred provider of and recommended by the American Animal Hospital Association
Request a demo
A Cornerstone expert will walk you through all of the easy to use features and answer any questions you may have.
- Mobilesquared; SinglePoint. Conversational advertising. Published June 2010. Accessed October 14, 2020. mobilesquared.co.uk/wp-content/uploads/2017/12/Conversational-Advertising.pdf.