Cornerstone software

Appointments made easy

Appointment requests

When your clients request an appointment, their request automatically shows up in your Cornerstone message center, making it easier for your staff to get the appointment scheduled.

Appointment reminders

Automated email and text reminders are a great way to increase compliance. They can also save your staff hours of phone time every week.

Appointment confirmations

When your client confirms their appointment via email or text, that appointment will appear as confirmed in your Cornerstone scheduler. Easy for your clients and easy for your staff.

Client mobile app

Give clients the freedom to request appointments and refills  whenever they want. 

Appointment and Rx requests 

Clients can request an appointment or prescription refill in seconds. Easily respond to requests with built-in workflows. 

Appointment and Rx history

Pet parents can view past and future appointments, and they can scan prescription history for each pet, including prescribed date and medication instructions.

Custom branding

Set your own banner image and logo. You dynamically control all the information seen inside the app.

Secure, simple one-time setup

No managing usernames or passwords for you or your clients. Secure two-step authentication setup lasts the life of your client’s phone.

Medical reminders that drive results

With Pet Health Network Pro integration, all medical reminders are automatically populated through Cornerstone and personalized with your practice information, patient name, and client-friendly reason for visit.

Postcard reminders

Choose from a large selection of eye-catching, species-specific themes. And cut costs by including multiple pets on the same postcard.

Email reminders

All emails are mobile optimized, making it easy for your clients to stay informed and request appointments on their phone.

Text message reminders

90% of text messages are read within 3 minutes. Imagine how texting could increase compliance.1

Targeted campaigns
for marketing your service

Easy-to-use filters allow you to create a targeted list based on SpeciesAge and/or Last Transaction Date and deliver an integrated marketing campaign across multiple channels:


Start your campaign with an email newsletter to educate and inform your clients


Send a postcard that drives a visit and gets your patients through the door

Social media

Reinforce your message on social media with ready-to-use Facebook assets

1-to-1 texting for convenient communication

A text message is often more effective than a phone call—and quicker for your staff. Use this feature to send and receive text messages with individual clients.  All texts are saved to the patient record.

Perfect for curbside check in, postsurgery rechecks, Rx refills, texting pictures, or postgrooming pickups.

Manage and grow your reputation

Automated surveys

Customizable and automated to send after each visit. Surveys are a great way to collect important client feedback and capture Net Promoter Scores.

Client testimonials

Attract new clients by turning your survey responses into client testimonials. We make it easy to review your survey responses and have the best ones posted to your practice website.

Online reviews

We identify customers with an NPS score of 9 or higher and encourage them to post reviews on Google, Yelp, Yahoo Local, Angie’s List, and Yellow Pages.

Refer A Friend program

Word-of-mouth is one of your best marketing tools, and you can leverage happy clients by encouraging them to refer their friends.

Expert onboarding and support

Get up and running quickly

A Pet Health Network Pro communication specialist will walk you through the application, establish your default settings, share best practices, and more.

Expert support when you need it

Support specialist are available by phone and email anytime you have a question.

Newsletters that keep your clients informed

Stay connected with your clients Email newsletters are a great way to keep your clients engaged, provide educational information and promote your practice.

Ready-to-use content

We provide all the content you need, ready to send, and all backed by IDEXX.


Make it your own by adding, editing or removing any of the content we provide.

Stay connected with Petly pages

Personalized online pet pages

Petly gives your clients a secure way to access vaccination records, appointment details, refill prescriptions and more.

Easy-to-share lab results

Share medical notes and lab results to a patient’s pet page with the click of a button.

Reporting that reveals opportunities

Monitor visits and compliance

Pet Health Network Pro helps you keep track of the medical reminders you send, and easily measure their success.

Client engagement

Know your email capture rate, text message enrollment and Petly utilization.

Online presence

See your Net Promoter Score and overall ratings.

Show clients you appreciate their business

Automated thank-you emails

Let clients know you care about them and their pets; you can also request feedback and online reviews.

Automated birthday greetings

A fun, festive way to remind clients that their pets are important to you.

Cornerstone is a preferred provider of and recommended by the American Animal Hospital Association


  1. Mobilesquared; SinglePoint. Conversational advertising. Published June 2010. Accessed October 14, 2020.