Billing support

Manage and pay invoices your way

IDEXX offers a variety of payment methods for you to choose from.

Online management with Invoice Gateway gives you enhanced security and functionality to view, print, sort, search, and download your invoice and statement data into your accounting package 24 hours a day, 7 days a week, 365 days a year.  You can choose when and how you would like to pay your invoices using Visa™, MasterCard™, American Express™, or direct debit from your bank account.  Enrollment is FREE – just click on the appropriate enrollment option: 

US Enrollment or Sign In     OR    Canadian Enrollment or Sign In

Autopay via Credit Card ensures that your balance gets paid after the end of the month. Charges through the end of the month would be processed on the 2^nd business day following the end of the previous month. For example, charges through December 31^st would be processed on the second business day of January. To enroll, call 1-800-814-1147.  

Direct Debit from a Checking or Savings Account ensures that your balance is automatically paid in full on a monthly basis on the 25^th day of the month (or next business day) for any and all of the product and service balances outstanding as of the prior month’s end.

For US customers to enroll, click US Direct Debit Enrollment.  

To cancel an existing direct debit enrollment (English version), click Direct Debit Cancellation Form.

For Canadian customers to enroll, click Canadian Direct Debit Enrollment.

For French Canadian customers to enroll, click French Canadian Direct debit Enrollment.

For French Canadian customers to cancel, click French Canadian Cancellation Form.

Pay by Check. You can still mail your payment, just include your remittance stub from your invoice to ensure prompt processing and allow additional time for delivery.  Make sure you send your payment to the following payment address:

US Customers:
IDEXX Distribution, Inc
PO Box 101327
Atlanta, GA 30392-1327

Canadian Customers:
IDEXX Laboratories Canada Corporation
C/O Lockbox# 917900
PO Box 4090 STN A
Toronto, ON M5W 0E9
Canada

All other customers, please contact a customer service representative at the appropriate phone number or email address below under Billing Questions for payment instructions.

Pay via credit card over the phone. Please refer to the telephone number on your invoice or statement.

Billing questions

If you have questions about your invoices or monthly billing statements, please contact the applicable division below either by phone or email and a customer service representative will be happy to assist you: