Neo Software

COVID-19 resources: Veterinary software and services

Neo current customer resources

Get in touch with Neo Support, find information on the latest updates and integrations.

Have a question?

Live chat:
Phone: 1-800-296-7141

Find answers on our FAQs page

It pays to tell friends about Neo

Whenever a friend or colleague tells you they’re considering new software, let us know and we’ll return the favor with the gift of 100 IDEXX Points.

Refer a friend now


Featured integration

Make checkout time faster and more accurate with Neo Payments
  • Take the wait out of checkout time for clients by processing payments at multiple workstations or on the go using a mobile payment device.
  • Eliminate manual errors and time spent entering data twice.
  • Reconcile daily receipts 50% faster without credit card discrepancies.
  • Manage transactions securely using a solution powered by CardConnect®.

Learn more about Neo Payments.

Neo Software and SmartFlow Patient Workflow Software work as one

SmartFlow Patient Workflow Software graphic depicting clear care flow from admission to discharge

At check-in, patients are sent from Neo to SmartFlow.


Use SmartFlow to capture every detail, treatment, and service administered as you move from room to room in the hospital.


Once your patient visit is complete, all forms and documents are sent directly to the patient record in Neo Software.


All charges are automatically added to the client invoice in Neo in real time, for a smooth checkout process.

What's new with Neo

NEW: Let Neo automatically calculate and track finance charges for you (October 2020)

We’ve given the Neo treatment to aging client balances and automatically calculating client finance charges. To take advantage of some of these time-and-error saving updates, you’ll need to opt-in to having invoices permanently close. But the choice is yours! Here are some highlights:

Learn about Neo's updates on our blog