Neo Software

Neo current customer resources

Get in touch with Neo Support, find information on the latest updates and integrations.

Have a question? Get in touch with Neo Support.

Live chat: us.idexxneo.com/support
Phone: 1-800-296-7141
Email: neosupport@idexx.com

Find answers to common questions on our FAQs page

Featured integration

Make checkout time faster and more accurate with Neo payments
  • Take the wait out of checkout time for clients by processing payments at multiple workstations or on the go using a mobile payment device.
  • Eliminate manual errors and time spent entering data twice.
  • Reconcile daily receipts 50% faster without credit card discrepancies.
  • Manage transactions securely using a solution powered by CardConnect®.

Learn more about Neo payments.

 

Neo and SmartFlow work as one

Working in tandem with Neo, SmartFlow Workflow Optimization System captures every detail and every charge automatically as you move from room to room in the hospital—so you and your staff can call it a day at the end of the day.

Admission

At check-in, patients are sent from Neo to SmartFlow automatically.

Treatment

Use SmartFlow to capture every detail, treatment, and service as you move from room to room in the hospital—so no care or charge is missed.

Discharge

At checkout, all charges are automatically added to the client invoice in Neo. At discharge, all SmartFlow forms and documents go straight to the patient’s record in Neo.

Go home on time

You and your staff can call it a day at the end of the day.

Admission

At check-in, patients are sent from Neo to SmartFlow automatically.

Treatment

Use SmartFlow to capture every detail, treatment and service as you move from room to room in the hospital so no care or charge is missed.

Discharge

At checkout, all charges are automatically added to the client invoice in Neo.
At discharge, all SmartFlow forms and documents go straight to the patient’s record in Neo.

Go home on time

You and your staff can call it a day at the end of the day.

What's new with Neo

New feature: One receipt for multiple invoices, and the best of VetConnect PLUS is built into Neo (January 2020)

Now when a client pays for multiple pets, all those transactions can go on a single receipt. Ditto for when a client pays multiple invoices for the same pet. Click the link for easy-to-follow instructions on selecting our new invoice form as your default.

And to save time and help you provide more personalized care, we’ve put even more of the power of VetConnect PLUS right inside Neo. Neo is the first practice management software with an interface that’s identical to the VetConnect PLUS online portal! You can trend and share results, send client friendly summaries, open diagnostic images—and more—without ever leaving Neo.

Learn about Neo's updates on our blog