Neo Software

Neo current customer resources

Get in touch with Neo Support, find information on the latest updates and integrations.

Have a question? Get in touch with Neo Support.

Live chat: us.idexxneo.com/support
Phone: 1-800-296-7141
Email: neosupport@idexx.com

Find answers to common questions on our FAQs page

Featured integration

Make checkout time faster and more accurate with Neo payments
  • Take the wait out of checkout time for clients by processing payments at multiple workstations or on the go using a mobile payment device.
  • Eliminate manual errors and time spent entering data twice.
  • Reconcile daily receipts 50% faster without credit card discrepancies.
  • Manage transactions securely using a solution powered by CardConnect®.

Learn more about Neo payments.

 

Neo and SmartFlow work as one

Working in tandem with Neo, SmartFlow Workflow Optimization System captures every detail and every charge automatically as you move from room to room in the hospital—so you and your staff can call it a day at the end of the day.

Admission

At check-in, patients are sent from Neo to SmartFlow automatically.

Treatment

Use SmartFlow to capture every detail, treatment, and service as you move from room to room in the hospital—so no care or charge is missed.

Discharge

At checkout, all charges are automatically added to the client invoice in Neo. At discharge, all SmartFlow forms and documents go straight to the patient’s record in Neo.

Go home on time

You and your staff can call it a day at the end of the day.

Admission

At check-in, patients are sent from Neo to SmartFlow automatically.

Treatment

Use SmartFlow to capture every detail, treatment and service as you move from room to room in the hospital so no care or charge is missed.

Discharge

At checkout, all charges are automatically added to the client invoice in Neo.
At discharge, all SmartFlow forms and documents go straight to the patient’s record in Neo.

Go home on time

You and your staff can call it a day at the end of the day.

What's new with Neo

New Feature: Enhancing special action timing and patient age range (May 2019)

Users told us they like how special actions save time and ensure that key tasks are completed consistently—except when those actions occur sooner than staff expect or want, like when a reminder is triggered for an item that’s added to a consultation but later removed. We’ve fixed that by setting the default timing of special actions to occur at the end of the visit when you mark a consultation ready to be paid. And just in time for puppy and kitten season, we’ve adjusted how patient age is displayed to reflect how humans commonly think of it; so it’s easier for you to determine whether a patient is old enough for specific services.

Learn about Neo's updates on our blog