IDEXXCare Plus Support
Help when and before you need it for your IDEXX in-house analyzers
IDEXXCare Plus goes beyond the call for help. Our commitment is to do our best to prevent trouble from arising in the first place. So you can concentrate on what matters most: the health of your patients.
We’re at your service 24 hours a day, 7 days a week to help you deliver the best veterinary care and customer experiences possible.
Personal On-Site Support
Priority access to visits by your dedicated field support representative*
- Count on expert installation and on-boarding of new technologies.
- Optimize your laboratory’s current performance with preventive instrument and software checkups.
- Implement successful protocol changes and enhance staff knowledge of sample preparation, instrument work flow and test menus with education and full-staff trainings.
- Provide awareness of new, advanced test menus with a convenient starter kit.
- Avoid running out of or overstocking product with inventory management assistance.
Technology for Life
You're on the leading edge with hardware and software enhancements
- Trust that your IDEXX in-house instrumentation is monitored and proactive hardware upgrades are provided as deemed necessary.
- Receive point-of-service upgrades with the most up-to-date technology.
- Enjoy priority access to new, advanced test menu options with convenient starter kits.
We'll get your laboratory up and running quickly
- Receive replacement analyzers when needed with fast next-business-day expedited shipping.†
- Maximize your laboratory’s up-time and staff efficiency with our single-swap process.
Keep your practice up and running
- Count on 24/7 phone support when and where you need it, at 1-800-248-2483.
- Enjoy hassle-free returns on unopened, expired products and complete replacement value for any test that does not perform as promised.‡
- Maximize up-time and minimize phone time with IDEXX technical support with proactive system adjustments.
For more information on IDEXXCare Plus plans for in-house analyzers or diagnostic imaging equipment, please contact 1-800-248-2483.
*Up to two visits annually.
†Shipping schedule for expedited delivery: Instruments shipped Monday–Wednesday with a.m. delivery will arrive in two business days. Instruments shipped on Thursday will arrive on Friday, and instruments shipped Friday with Saturday delivery will arrive on Saturday. Not available in all locations.
‡Credit available for unopened tests in the form of IDEXX Points or replacement product at IDEXX discretion when ordered direct from IDEXX.