IDEXX Adds Innovative Clinical Workflow Solution to Veterinary Cloud Portfolio

WESTBROOK, Maine, July 17 , 2018—IDEXX, a global leader in veterinary diagnostics and practice software, is pleased to announce that SmartFlow has joined the IDEXX family. SmartFlow is the premier cloud solution that transforms how veterinary teams manage patient care delivery in a practice, improving veterinary clinical staff efficiency and patient care management. SmartFlow expands the IDEXX suite of veterinary software offerings and further underscores the company’s longstanding commitment to investing in software innovations that advance the veterinary profession.

Designed by a veterinarian for veterinarians and veterinary technicians, SmartFlow improves overall patient management through easy coordination and tracking of every step in a patient workflow—from patient admission through to treatment, in-patient care management, anesthesia monitoring, and surgery. Virtually every paper form in a veterinary practice can be captured electronically using SmartFlow, enabling a truly paperless practice workflow and ensuring all service charges are captured and added to the invoice, improving practice efficiency and profitability.

SmartFlow’s cloud technology works in conjunction with all major veterinary practice management systems, including IDEXX Cornerstone®, DVMAX®, Neo®, and Animana™ software. Over 500 veterinary practices use SmartFlow technology to augment their existing practice management system with streamlined patient workflow.

“We’ve known the SmartFlow team for a number of years and have been highly impressed by their success in streamlining clinical workflows and creating significant value for both specialty and general practices,” said Mike Erickson, Corporate Vice President and General Manager of IDEXX Veterinary Software and Services. “We are thrilled to have SmartFlow join IDEXX and extend its capabilities with augmented resources and deeper software integrations.”

“For the last 6 years, the SmartFlow team has focused on revolutionizing how hospitals manage their clinical workflow,” said Dr. Ivan Zakharenkov, Cofounder of SmartFlow. “IDEXX is the perfect home for SmartFlow to accelerate this mission, while leveraging IDEXX’s innovative software platform, deep customer relationships, and global reach.”

SmartFlow executives Ivan Zakharenkov, Pavel Goncharenko, and Emmitt Nantz join IDEXX and continue to lead SmartFlow personnel situated across four continents. Together, this team will more deeply integrate SmartFlow’s solution into IDEXX’s existing software platforms and ensure SmartFlow continues to provide an optimal customer experience. IDEXX will also continue to support SmartFlow integrations with third-party practice management software systems.

SmartFlow will join the IDEXX portfolio of veterinary software offerings, including cloud-based VetConnect® PLUS, Neo®, Animana™, Petly® Plans, Pet Health Network® Pro, rVetLink®, DataPoint, and IDEXX Web PACS, as well as the client-server practice management systems Cornerstone® and DVMAX®. More than 23,000 practices around the world rely on cloud-based software from IDEXX.

About IDEXX Laboratories
IDEXX Laboratories, Inc. is a member of the S&P 500® Index and is a leader in pet healthcare innovation, serving practicing veterinarians around the world with a broad range of diagnostic and information technology-based products and services. IDEXX products enhance the ability of veterinarians to provide advanced medical care, improve staff efficiency and build more economically successful practices. IDEXX is also a worldwide leader in providing diagnostic tests and information for livestock and poultry and tests for the quality and safety of water and milk. Headquartered in Maine, IDEXX employs more than 7,500 people and offers products to customers in over 175 countries. For more information about IDEXX, visit:


Media Relations
IDEXX Laboratories
Robin Woodcock