Karen Peacock

Karen Peacock

Former CEO of Intercom, Inc. and former SVP and GM at Intuit

Independent Director

Age: 53

Director since:
October 2025

Committees:
Compensation and Talent
Finance

Other current public company director service:

  • Dropbox, Inc. (since 2019) (Lead Independent Director since 2025)

Experience

Intercom, Inc.

  • Board advisor (2022-2023)
  • Chief Executive Officer (2020 – 2022)
  • Chief Operating Officer (2017 – 2020)


Intuit Inc.

  • Senior Vice President, Small Business (2016 – 2017)
  • General Manager, Employee Management Solutions division (2014 – 2016)
  • Vice President, Product Management and Marketing (2011 – 2014)
  • Other senior roles of increasing responsibility (2002 – 2011)

Qualifications

  • Executive Leadership: Substantial executive leadership experience gained from over five years in COO and CEO positions at Intercom, Inc., a customer service platform and leader in AI, during which time revenue increased 5-fold and the company achieved profitability. Prior to that, Ms. Peacock helped build one of the world’s biggest SaaS businesses and ultimately as SVP, led Intuit’s largest reportable segment with $3B in revenue.
  • Digital: As a seasoned executive with experience building and running software and technology businesses at various lifecycle stages, overseeing cloud-based product launches, and serving as a board member of Dropbox, a global collaboration platform provider, Ms. Peacock brings substantial B2B, SaaS software and AI experience to our Board.
  • Operations: Ms. Peacock brings significant experience managing complex business operations through her many senior roles at Intuit, including leading its Small Business segment, responsible for moving over $300B on behalf of customers each year, as well as in her capacity as COO and then CEO of Intercom.    
  • Ms. Peacock also brings valuable corporate governance, corporate strategy, risk oversight, innovation and R&D, human capital management and international business experience to our Board.

Education

  • BA, Applied Mathematics, Harvard University
  • MBA, Stanford Graduate School of Business