In-house Profile Agreement

 

IDEXX VetLab in-house analyzers deliver flexible, accurate, real-time results and help create a more efficient work flow.

  • With In-house Profile Agreement, you will save on commonly run diagnostic panels.
  • To earn points for In-house Profile Agreement, you’ll need an IDEXX VetLab Station supported by IDEXX SmartService Solutions, and you’ll need to run one or more of the protocols listed in the chart on the Benefits tab.
 

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Please note

The system that delivers IDEXX Points information will be unavailable while undergoing maintenance from August 11, 5:00 p.m. ET through August 13, 5:00 p.m. ET. We apologize for any inconvenience.

In-house Profile Agreement
 

Log in to access your current balance any time.

Contact your IDEXX representative at
1-888-794-3399.

As an In-house Profile Agreement participating clinic, run any combination of these four profiles to earn IDEXX Points:

 

   
Qualifying ProfilesProfile ContentsPoints Earned
Complete HealthALB, ALB/GLOB, ALKP, ALT, AMYL, BUN, BUN/CREA, Ca, CHOL, CREA, GGT, GLOB, GLU, LIPA, Osm, PHOS, TBIL, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
Full HealthALB, ALB/GLOB, ALKP, ALT, BUN, BUN/CREA, Ca, CHOL, CREA, GGT, GLOB, GLU, Osm, PHOS, TBIL, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
Young HealthALB, ALB/GLOB, ALKP, ALT, BUN, BUN/CREA, CREA, GLOB, GLU, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
Equine HealthALB, ALB/GLOB, ALKP, AST, BUN, BUN/CREA, Ca, CK, CREA, GGT, GLOB, GLU, LDH, TBIL, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
 

If your clinic has selected the SNAPshot Dx® Analyzer lease option in addition to your In-house Profile Agreement package, run the SNAP® Total T4 Test to earn IDEXX Points:

 
   
Qualifying ProfilesProfile ContentsPoints Earned
SNAPshot Dx Analyzer optionSNAP Total T4 Test5 points
 

Service is currently unavailable.

You are not currently enrolled in the Real-Time Care Protocols program

You can earn IDEXX Points for every qualifying in-house profile you run. Learn more about what you can earn.

You do not have earnings for the   period.

You can earn IDEXX Points for every qualifying in-house profile you run. Learn more about what you can earn.

Your earnings for the previous period.

Congratulations! You earned IDEXX Points because you ran qualifying in-house profiles. These points were deposited into your IDEXX Points account and have been applied toward your monthly lease payment.

Your earnings for the current period.

Congratulations! You have earned IDEXX Points because you have run qualifying in-house profiles. These points will be deposited into your IDEXX Points account next month and will be applied toward your monthly lease payment.

Qualifying ProfilesProfiles RunPoints per ProfileTotal Points
  Points

In-house Profile Agreement Questions and Answers 

  1. What is the In-house Profile Agreement?

    The In-house Profile Agreement is a flexible program designed to make it easier to grow your practice. Based on the instruments you have purchased, IDEXX will set a monthly “threshold number” of IDEXX profiles to be run in-house. As long as the threshold number of profiles is run each month, there will be no instrument-related costs.

    At the time of lease signing, practices can opt to add a SNAPshot Dx® Analyzer to any package of instruments purchased. The SNAPshot Dx Analyzer component has an independent threshold number of SNAP® Total T4 Tests to run each month to qualify for no instrument-related costs. A practice is only eligible for earning IDEXX Points on SNAP® Total T4 Tests run if the SNAPshot Dx® Analyzer lease option has been selected.

     
  2. How does IDEXX know we are running the correct amount of profiles?

    IDEXX SmartService™ Solutions and your IDEXX VetLab® Station must be on and connected at all times in order for IDEXX to capture the data on your in-house profiles. Once you’re up and running, IDEXX will start tracking your profile history. Note: Clinics should continue to follow the standard weekly restart recommendation.

     
  3. What comprises an in-house profile?

    Each qualifying profile consists of a group of tests that must be run at the same time on the same patient, and the results of these tests must appear on one IDEXX VetLab® patient report. For a complete list of qualifying profiles, see the Benefits tab.

     
  4. What happens if we run more than the threshold amount of in-house profiles?

    Points are managed on a monthly basis and earnings are capped according to the instrument fulfillment package you have chosen:

    • IPA 100—1,000 points per month
    • IPA 85—850 points per month
    • IPA 75—750 points per month
    • IPA 65—650 points per month
    • IPA 50—500 points per month
    • IPA 35—350 points per month
    • SNAPshot Dx® 25 option—125 points per month
    • SNAPshot Dx® 20 option—100 points per month

     
  5. What happens if we do not have IDEXX VetLab® Station and IDEXX SmartService™ Solutions turned on and connected?

    IDEXX SmartService Solutions and your IDEXX VetLab Station must be on at all times in order to earn points through the In-house Profile Agreement. It is the sole responsibility of your practice to ensure that IDEXX SmartService Solutions is connected in order to earn points. IDEXX is not liable for awarding IDEXX Points for any activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

     
  6. Will the qualifying in-house profiles change?

    IDEXX has the right to change or modify profiles at any time.

     
  7. Will we receive a monthly statement that indicates how many qualifying in-house profiles we ran and our IDEXX Points earnings?

    Your total number of qualifying in-house profiles and IDEXX Points earnings can be viewed on a monthly basis by logging in to your IDEXX Points account at idexx.com/points.

     
  8. Do I own the instruments outright at the end of the 5-year term?

    At the end of the agreement, you have the option of buying out the instruments for a $1.00 buyout fee.

     
  9. How does IDEXX pay our lease with IDEXX Points?

    The In-house Profile Agreement allows you to use the IDEXX Points you earn to pay your monthly lease payment. Points that accumulate in your IDEXX Points account are applied to the lease each month (not to exceed the monthly lease payment). Note:

    • IDEXX Points committed to in the In-house Profile Agreement will be deducted each month if available and any remaining balance will be billed by the financing company.
    • You are responsible to pay all invoices received from the financing company in any given month.
    • IDEXX points will be withdrawn from your IDEXX Points account on the 18th day of each month.
    • IDEXX Points can only be applied to IDEXX products and services.
    • Participation in the In-house Profile Agreement is initiated upon signing the lease paperwork for the instruments.
    • Participation in the In-house Profile Agreement precludes earning IDEXX Points under the IDEXX Real-Time Care Protocols or any successor programs for instrument consumable purchases.
    • You will need to pay the first two month’s invoices.
    • You may need to pay monthly sales tax depending on the state you reside in.

     

 

IDEXX Points Terms and Conditions  

 

What are the IDEXX Points Terms and Conditions?

IDEXX Points-earning programs run on varying schedules. IDEXX will deposit points (based on your qualified activities) to your IDEXX Points account at the end of each program's point-earning period. IDEXX will provide quarterly statements to you that summarize your purchases, redemptions and IDEXX Points balance for any quarter in which your IDEXX Points account is active.

IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2016, will expire on November 30, 2018. (However, IDEXX Points earned in December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.

IDEXX Points will be calculated after discounts from other programs sponsored by IDEXX or its distributors have been applied. You will not be able to earn or use points if you are delinquent with any IDEXX affiliate, and IDEXX reserves the right to apply your points toward a delinquency. In order to earn IDEXX Points through an In-House Profile program, you must leave your IDEXX VetLab® Station and IDEXX SmartService Solutions on and connected at all times. To activate IDEXX SmartService Solutions, please call 1-800-695-2877, option 4. IDEXX is not responsible for paying on In-House Profile activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

You must purchase qualifying products and services from IDEXX.

IDEXX will track your activities by shipping address. If you own multiple practices, you must provide all practice addresses to IDEXX at the time of enrollment to receive credit for those locations. If practices are linked in this manner, they will have one group account and any practice in the group can redeem the group's earned IDEXX Points. IDEXX is not responsible for mediating any disputes regarding point ownership or redemptions among related practices. You must provide any change of address to IDEXX at the time of change. Please call IDEXX Customer Support at 1-800-248-2483 in order to link your practices.

IDEXX Points are owned and held by practices and not by individuals. Purchased products and services must be consumed by your practice(s) and may not be sold or otherwise transferred to any other practice except in conjunction with a change in ownership of the practice. If a point balance is being transferred as part of an ownership change, authorized representatives of both the seller and the buyer must notify IDEXX within 30 days of the ownership change.

IDEXX Points are not redeemable for cash.

IDEXX may, from time to time, offer other promotional or discount programs that may not be used in conjunction with this program. This program is only available in the U.S. and Canada. Corporate accounts, distributors, shelters and other nonprofit organizations may not be eligible to earn IDEXX Points or participate in IDEXX Points-earning programs. IDEXX reserves the right to determine eligibility in any IDEXX Points-earning program. Contact your IDEXX representative for more details on program availability. Purchases made with IDEXX Points include standard shipping and are subject to any applicable sales tax.

IDEXX reserves the right to modify or end this program or your participation in this program at any time. Continuing participation in IDEXX Points-earning opportunities confirms your acceptance of the current Terms and Conditions.