IDEXX Profile Rebate

 

You decide when to test in-house or send out: with the IDEXX Profile Rebate, you’ll earn IDEXX Points either way.

  • Earn by running specific protocols in-house or at the reference laboratory.
  • Apply IDEXX Points to your equipment lease, your reference laboratory invoice or any other IDEXX product or service.
 

Back to IDEXX Points Back to Account Activity

Please note

The system that delivers IDEXX Points information will be unavailable while undergoing maintenance from August 11, 5:00 p.m. ET through August 13, 5:00 p.m. ET. We apologize for any inconvenience.

IDEXX Profile Rebate
 

If you have questions regarding your IDEXX Points earnings, contact your IDEXX representative at 1-888-794-3399.

Earn IDEXX Points when you run any combination of the tests below

 

 

In-house profiles
  
Qualifying ProfilesProfile Contents
Complete HealthALB, ALB/GLOB, ALKP, ALT, AMYL, BUN, BUN/CREA, Ca, CHOL, CREA, GGT, GLOB, GLU, LIPA, PHOS, TBIL, TP, Cl, K, Na, Na/K, CBC
Full HealthALB, ALB/GLOG, ALKP, ALT, BUN, BUN/CREA, Ca, CHOL, CREA, GGT, GLOB, GLU, PHOS, TBIL, TP, Cl, K, Na, Na/K, CBC
Young HealthALB, ALB/GLOB, ALKP, ALT, BUN, BUN/CREA, CREA, GLOB, GLU, TP, Cl, K, Na, Na/K, CBC
Equine HealthALB, ALB/GLOB, ALKP, AST, BUN, BUN/CREA, Ca, CK, CREA, GGT, GLOB, GLU, LDH, TBIL, TP, Cl, K, Na, Na/K, CBC
 

 

Reference laboratory profiles
  
Qualifying ProfilesProfile Contents
IDEXX Reference LaboratoriesAny profile that includes a chemistry panel and a CBC

 

Service is currently unavailable.

You are not currently enrolled in the IDEXX Diagnostic Agreement.

You do not have earnings for the   period.

You can earn IDEXX Points for every qualifying in-house or reference laboratory profile you run. Learn more about what you can earn.

Your earnings for the previous period.

Congratulations, you earned IDEXX Points because you ran qualifying in-house or reference laboratory profiles.

Your earnings for the current period.

Congratulations, you earned IDEXX Points because you ran qualifying in-house or reference laboratory profiles.

Current period Previous period
  period dates:   
 Profiles RunPoints per ProfileTotal Points
Total IDEXX Points:  

IDEXX Profile Rebate Questions and Answers 

  1. What is the IDEXX Profile Rebate?

    The IDEXX Profile Rebate is a flexible program designed to make it easier to grow your practice. Based on the instruments you have purchased, we’ll set a monthly threshold of IDEXX profiles to be run in-house or at the reference laboratory.

     
  2. What comprises in-house and reference laboratory profiles?

    For in-house profiles, each qualifying profile consists of a group of tests that must be run at the same time on the same patient, and the result of these test must appear on one IDEXX VetLab® patient report. For IDEXX Reference Laboratories profiles, a qualifying profile is comprised of a chemistry panel and a CBC run at the reference laboratory. The requested profile must be completed and invoiced before points will be applied to your IDEXX Points account. For a complete list of qualifying profiles, see the Benefits tab.

     
  3. What happens if we run more than the threshold amount?

    Once you meet your monthly threshold, you will not earn any additional IDEXX Points.

     
  4. Will the qualifying in-house and reference laboratory profiles change?

    IDEXX has the right to change or modify profiles at any time.

     
  5. How does IDEXX know we are running the correct amount of profiles?

    We capture the data on your in-house profiles automatically, but only if IDEXX SmartService™ Solutions and your IDEXX VetLab® Station are on and connected at all times. Once you’re up and running, we will start tracking your profile history. Note: Your clinic should continue to follow the standard weekly restart recommendation.

     
  6. What happens if we do not have IDEXX VetLab® Station and IDEXX SmartService™ Solutions turned on and connected?

    IDEXX SmartService Solutions and your IDEXX VetLab Station must be on at all times in order to earn points for in-house profiles through the IDEXX Diagnostic Agreement—and if they’re not, we can’t track your earnings. It is the sole responsibility of your practice to ensure that IDEXX SmartService Solutions is connected in order to earn points. IDEXX is not liable for awarding IDEXX Points for any activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

     
  7. Will we receive a monthly statement that indicates our monthly points earnings?

    Yes, your total number of qualifying in-house and reference laboratory profiles and IDEXX Points earnings can be viewed on a monthly basis by logging in to your IDEXX Points account at idexx.com/points.

     
  8. Do I own the instruments outright at the end of the lease term?

    At the end of the lease term, you have the option of buying out the instruments for a $1.00 buyout fee.

     
  9. How does IDEXX pay our lease with IDEXX Points?

    This program allows you to use the IDEXX Points you earn to pay your monthly lease payment. Points that accumulate in your IDEXX Points account are applied to the lease each month (not to exceed the monthly lease payment). Note:

    • IDEXX Points committed to in this program will be deducted each month if available and any remaining balance will be billed by the financing company.
    • You are responsible to pay all invoices received from the financing company in any given month.
    • IDEXX Points will be withdrawn from your IDEXX Points account on the 18th day of each month.
    • IDEXX Points can only be applied to IDEXX products and services.
    • Participation in this program is initiated upon signing the lease paperwork for the instruments.
    • Participation in this program precludes earning IDEXX Points under or any successor programs for instrument consumable purchases.
    • You will need to pay the first two month’s invoices.
    • You may need to pay monthly sales tax depending on the state you reside in.

     

 

IDEXX Points Terms and Conditions  

 

What are the IDEXX Points Terms and Conditions?

IDEXX Points-earning programs run on varying schedules. IDEXX will deposit points (based on your qualified activities) to your IDEXX Points account at the end of each program's point-earning period. IDEXX will provide quarterly statements to you that summarize your purchases, redemptions and IDEXX Points balance for any quarter in which your IDEXX Points account is active.

IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2016, will expire on November 30, 2018. (However, IDEXX Points earned in December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.

IDEXX Points will be calculated after discounts from other programs sponsored by IDEXX or its distributors have been applied. You will not be able to earn or use points if you are delinquent with any IDEXX affiliate, and IDEXX reserves the right to apply your points toward a delinquency. In order to earn IDEXX Points through an In-House Profile program, you must leave your IDEXX VetLab® Station and IDEXX SmartService Solutions on and connected at all times. To activate IDEXX SmartService Solutions, please call 1-800-695-2877, option 4. IDEXX is not responsible for paying on In-House Profile activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

You must purchase qualifying products and services from IDEXX.

IDEXX will track your activities by shipping address. If you own multiple practices, you must provide all practice addresses to IDEXX at the time of enrollment to receive credit for those locations. If practices are linked in this manner, they will have one group account and any practice in the group can redeem the group's earned IDEXX Points. IDEXX is not responsible for mediating any disputes regarding point ownership or redemptions among related practices. You must provide any change of address to IDEXX at the time of change. Please call IDEXX Customer Support at 1-800-248-2483 in order to link your practices.

IDEXX Points are owned and held by practices and not by individuals. Purchased products and services must be consumed by your practice(s) and may not be sold or otherwise transferred to any other practice except in conjunction with a change in ownership of the practice. If a point balance is being transferred as part of an ownership change, authorized representatives of both the seller and the buyer must notify IDEXX within 30 days of the ownership change.

IDEXX Points are not redeemable for cash.

IDEXX may, from time to time, offer other promotional or discount programs that may not be used in conjunction with this program. This program is only available in the U.S. and Canada. Corporate accounts, distributors, shelters and other nonprofit organizations may not be eligible to earn IDEXX Points or participate in IDEXX Points-earning programs. IDEXX reserves the right to determine eligibility in any IDEXX Points-earning program. Contact your IDEXX representative for more details on program availability. Purchases made with IDEXX Points include standard shipping and are subject to any applicable sales tax.

IDEXX reserves the right to modify or end this program or your participation in this program at any time. Continuing participation in IDEXX Points-earning opportunities confirms your acceptance of the current Terms and Conditions.