Catalyst Protocol Rebate


IDEXX VetLab in-house analyzers deliver flexible, accurate, real-time results and help create a more efficient work flow.

  • With Catalyst Protocol Rebate, you will save on commonly run diagnostic panels—just like you save on profiles you send to your reference laboratory.
  • To earn points for Catalyst Protocol Rebate, you’ll need an IDEXX VetLab Station supported by IDEXX SmartService Solutions, and you’ll need to run one or more of the protocols listed in the chart on the Benefits tab.

Back to IDEXX Points Back to Account Activity

Please note

The system that delivers IDEXX Points information will be unavailable while undergoing maintenance from August 11, 5:00 p.m. ET through August 13, 5:00 p.m. ET. We apologize for any inconvenience.

Catalyst Dx Protocol Rebate

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Earn IDEXX Points on the following protocol:*


Qualifying ProtocolsRecommended UsePoints Earned
Catalyst Dx chemistry, CBC, electrolytesSick or “ADR” patients, preventive screening or for any preanesthetic patient.510 points
Chemistry, CBC, SNAP® Total T4 Test or SNAP® T4 TestSick or preventive screening for any patient and senior patients undergoing anesthesia5 points
Chemistry, CBC, SNAP® 4Dx® Test, SNAP® 4Dx® Plus Test, SNAP® 3Dx® Test or SNAP® Heartworm RT TestPreventive screenings; use one blood sample for an overall health check that includes a screen for vector-borne diseases5 points
Catalyst Dx® chemistry, CBC, SNAP® Feline Triple® Test or SNAP® FIV/FeLV Combo TestScreen at-risk cats with oral disease prior to anesthetic events; Cats with oral disease are twice as likely to test positive for feline retroviruses5 points
Catalyst Dx® chemistry, CBC, Urine P:C RatioScreen, monitor and evaluate renal disease before irreversible damage occurs5 points

Service is currently unavailable.

You are not currently enrolled in the Real-Time Care Protocols program

With an IDEXX VetLab® Station and IDEXX SmartService™ Solutions you could earn IDEXX Points for qualifying protocols. Contact your IDEXX representative at 1-800-355-2896 to learn more.

You do not have earnings for the   period.

You can earn IDEXX Points for every qualifying in-house profile you run. Learn more about what you can earn.

Your earnings for the previous period.

Congratulations! You earned IDEXX Points because you ran qualifying protocols. These points were deposited into your IDEXX Points account.

Your earnings for the current period.

Congratulations! You have earned IDEXX Points because you have run qualifying protocols. These points will be deposited into your IDEXX Points account.

Qualifying ProtocolsProtocols RunPoints per ProtocolTotal Points

Catalyst Dx® Protocol Rebate Program Questions and Answers

  1. What is the Catalyst Dx® Protocol Rebate program?

    The Catalyst Dx Protocol Rebate program is designed to continuously thank you for doing business with us and to make it easier to grow your practice. By running qualifying protocols, you’ll earn valuable IDEXX Points. Each IDEXX point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! IDEXX Points can be saved and applied toward larger purchases, such as diagnostic instruments, digital imaging systems and practice information management systems. IDEXX Points may also be applied to your IDEXX Reference Laboratories invoice. Benefits include:

    • 1 IDEXX Point = $1 redeemable toward the purchase of any IDEXX product or service.
    • Easy IDEXX Points redemption—just call 1-800-248-2483.

  2. How do we earn IDEXX Points through the Catalyst Dx Protocol Rebate program?

    IDEXX SmartService™ Solutions and your IDEXX VetLab® Station must be on and connected at all times in order to earn points through the Catalyst Dx Protocol Rebate program. Once you’re up and running, you can earn IDEXX Points by running one or more qualifying protocols at your practice. Note: Clinics should continue to follow the standard weekly restart recommendation.

  3. What comprises a qualifying protocol?

    Each protocol consists of a qualifying group of tests that must be run at the same time on the same patient, and the results of these tests must appear on one IDEXX VetLab® patient report. For a complete list of qualifying protocols, see the Benefits tab.

  4. Will we earn IDEXX Points if only one or two protocols are run?

    There are no minimum thresholds to be met with Catalyst Dx Protocol Rebate program, so you will receive IDEXX Points even if you run only one of them.

  5. What is the maximum amount of IDEXX Points we can receive through the Catalyst Dx Protocol Rebate program?

    IDEXX Points earned through the Catalyst Dx Protocol Rebate program are capped at 1,000 points per protocol, per month.

  6. When will I start earning points with the Catalyst Dx Protocol Rebate program?

    The term of the agreement begins the first day of the month in which you are issued your first invoice for your Catalyst Dx® Chemistry Analyzer and ends after 60 months.

  7. When will our IDEXX Points be deposited?

    Points will be deposited monthly for the previous month’s activity. For example, points earned on protocols run during February will be paid in March.

  8. With the Catalyst Dx Protocol Rebate agreement, are there any other fees we may be responsible for paying?

    Yes, the following are your responsibility beyond the monthly lease payment:

    • You will need to pay the first two months’ invoices.
    • You may need to pay monthly sales tax depending on the state you reside in.

  9. How does IDEXX pay my lease through the Points to Lease Program?

    Points to Lease is a program that allows customers to use the IDEXX Points that they accumulate to pay their monthly lease payment. Points are applied to a customer’s lease monthly as points are accumulated in the customer’s bank (not to exceed the monthly lease payment). Please note:

    • IDEXX Points committed to in the IDEXX Points to Lease agreement will be deducted each month if available, and any remaining balance will be billed by the leasing company.
    • You are responsible to pay all invoices received from the leasing company in any given month.
    • IDEXX points will be withdrawn from your IDEXX Points account on the 18th day of each month.
    • IDEXX Points can only be applied to IDEXX products and services.
    • Participation in the IDEXX Points to Lease agreement is initiated upon signing the lease paperwork for the instrument.
    • Participation in the IDEXX Points to Lease agreement precludes earning IDEXX Points under the Real-Time Care Protocols or any successor programs for instrument consumable purchases.



IDEXX Points Terms and Conditions  


What are the IDEXX Points Terms and Conditions?

IDEXX Points-earning programs run on varying schedules. IDEXX will deposit points (based on your qualified activities) to your IDEXX Points account at the end of each program's point-earning period. IDEXX will provide quarterly statements to you that summarize your purchases, redemptions and IDEXX Points balance for any quarter in which your IDEXX Points account is active.

IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2016, will expire on November 30, 2018. (However, IDEXX Points earned in December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.

IDEXX Points will be calculated after discounts from other programs sponsored by IDEXX or its distributors have been applied. You will not be able to earn or use points if you are delinquent with any IDEXX affiliate, and IDEXX reserves the right to apply your points toward a delinquency. In order to earn IDEXX Points through an In-House Profile program, you must leave your IDEXX VetLab® Station and IDEXX SmartService Solutions on and connected at all times. To activate IDEXX SmartService Solutions, please call 1-800-695-2877, option 4. IDEXX is not responsible for paying on In-House Profile activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

You must purchase qualifying products and services from IDEXX.

IDEXX will track your activities by shipping address. If you own multiple practices, you must provide all practice addresses to IDEXX at the time of enrollment to receive credit for those locations. If practices are linked in this manner, they will have one group account and any practice in the group can redeem the group's earned IDEXX Points. IDEXX is not responsible for mediating any disputes regarding point ownership or redemptions among related practices. You must provide any change of address to IDEXX at the time of change. Please call IDEXX Customer Support at 1-800-248-2483 in order to link your practices.

IDEXX Points are owned and held by practices and not by individuals. Purchased products and services must be consumed by your practice(s) and may not be sold or otherwise transferred to any other practice except in conjunction with a change in ownership of the practice. If a point balance is being transferred as part of an ownership change, authorized representatives of both the seller and the buyer must notify IDEXX within 30 days of the ownership change.

IDEXX Points are not redeemable for cash.

IDEXX may, from time to time, offer other promotional or discount programs that may not be used in conjunction with this program. This program is only available in the U.S. and Canada. Corporate accounts, distributors, shelters and other nonprofit organizations may not be eligible to earn IDEXX Points or participate in IDEXX Points-earning programs. IDEXX reserves the right to determine eligibility in any IDEXX Points-earning program. Contact your IDEXX representative for more details on program availability. Purchases made with IDEXX Points include standard shipping and are subject to any applicable sales tax.

IDEXX reserves the right to modify or end this program or your participation in this program at any time. Continuing participation in IDEXX Points-earning opportunities confirms your acceptance of the current Terms and Conditions.