IDEXX Test Promise

IDEXX stands behind its products for their uncompromising accuracy and reliability and we want you to be completely satisfied with your tests.

We promise hassle-free returns for unopened, expired products.* In addition, if an IDEXX test does not perform as promised, just call us and we’ll credit your IDEXX Points account with 100% of the test’s value.

Each IDEXX Point is equal to one dollar that can be used to purchase any IDEXX product or service. For questions, support or additional information, call 1-888-79-IDEXX (1-888-794-3399).

Accuracy. Reliability. Performance. That’s our promise to you.

PDF icon Terms and Conditions

SNAP test and Catalyst slides

*Credit available for unopened tests in the form of a discount on a replacement order or IDEXX Points at IDEXX discretion when ordered direct from IDEXX.