Support

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We’re here for you every step of the way—from installation and training to medical consultations on your tough cases and future upgrades to keep your practice current.

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Products & Services Resources

Documents & other resources

View a complete library of all IDEXX veterinary documents and resources for every product and service, or access material data safety sheets ([M]SDS).

Directory of Tests & Services

Browse the online Directory of Tests and Services to see a comprehensive list of offerings from IDEXX Reference Laboratories.

IDEXX Test Promise

IDEXX customers enjoy hassle-free returns for unopened, expired products.* In addition, if an IDEXX test does not perform as promised, just call us and we’ll credit your IDEXX Points account with 100% of the test’s value.

IDEXX Points

Earn valuable points that boost your buying power and invest in your practice.

Order tests & supplies

Learn more about ordering direct from IDEXX and order your in-house tests and supplies today.

Billing & invoicing support

Access your practice’s invoices and statements 24 hours a day, 365 days a year.

IDEXXCare Plus

Help when and before you need it

IDEXXCare Plus goes beyond the call for help. Our commitment is to do our best to prevent trouble from arising in the first place. So you can concentrate on what matters most: the health of your patients.

Learn more about IDEXXCare Plus and how your practice benefits.

Cornerstone Software Resources

Cornerstone Coach

Engage when and how your schedule and work style allow with targeted, flexible educational solutions.

Cornerstone Community

Share ideas, solutions and more with colleagues from all around the country as well as members of your own practice.

Cornerstone resources

Access Cornerstone Practice Management Software quick reference guides, highlights, manuals and more.

*Credit available for unopened tests in the form of a discount on a replacement order or as IDEXX Points credited to your account, at IDEXX discretion.