Online Billing Support for Veterinary Practices

IDEXX is committed to making it easier for you to do business with us

Online billing available for U.S. customers

For your convenience, the IDEXX Invoice Gateway provides online access to your practice's invoices and statements 24 hours a day, 365 days a year. You can view a copy of any invoice, sort invoices by key criteria, search for invoices, download data into your accounting package, and print invoices. U.S. and Canadian customers can pay bills online with Invoice Gateway, including paying by direct debit.

Enrollment is free—just click the Enroll link below.

If you’ve already signed up, click Sign In to access your Invoice Gateway account.

Enroll | Sign In


Statements by email or fax

If you decide not to use the IDEXX Invoice Gateway, you can choose to receive your invoices and monthly statements either by email or fax.

Go to idexx.com/statementform and select the format you prefer. If you choose email, your selection will take effect as soon as you click the link provided in the authentication email. If you choose fax, your selection will take effect the next business day.

Billing questions

If you have questions about invoices or monthly billing statements, please refer to the sample invoices, sample statements and frequently asked questions (FAQs) linked below, or call a customer service representative at 1-800-814-1147.

Payment addresses

If you are a customer in the U.S. or Canada, please send your payments to the applicable address below.

U.S. customers
IDEXX Distribution, Inc.
PO Box 101327
Atlanta, GA 30392-1327 

Canadian customers
IDEXX Laboratories Canada Corporation
C/O Lockbox # 917900
PO BOX 4090 STN A
TORONTO, ON M5W 0E9

All other customers, please contact a customer service representative at the appropriate telephone number below for payment instructions.