IDEXXCare Plus

Help when and before you need it for your IDEXX in-house analyzers

Vet tech caring for a cat that is lying in a basket

IDEXXCare Plus goes beyond the call for help. Our commitment is to do our best to prevent trouble from arising in the first place. So you can concentrate on what matters most: the health of your patients.

We’re at your service 24 hours a day, 7 days a week to help you deliver the best veterinary care and customer experiences possible.

Contact Support

Personal On-Site Support

Priority access to visits by your dedicated field support representative*
  • Count on expert installation and on-boarding of new technologies.
  • Optimize your laboratory’s current performance with preventive instrument and software checkups.
  • Implement successful protocol changes and enhance staff knowledge of sample preparation, instrument work flow and test menus with education and full-staff trainings.
  • Provide awareness of new, advanced test menus with a convenient starter kit.
  • Avoid running out of or overstocking product with inventory management assistance.
IDEXX representative speaking with veterinary staff

Technology for Life

You’re on the leading edge with hardware and software enhancements
  • Trust that your IDEXX in-house instrumentation is monitored and proactive hardware upgrades are provided as deemed necessary.
  • Receive point-of-service upgrades with the most up-to-date technology.
  • Enjoy priority access to new, advanced test menu options with convenient starter kits.
Veterinarian technician using the IDEXX VetLab Station

Reliability Promise

We’ll get your laboratory up and running quickly
  • Receive replacement analyzers when needed with fast next-business-day expedited shipping.
  • Maximize your laboratory’s up-time and staff efficiency with our single-swap process.
Veterinarian technician using the IDEXX ProCyte Dx analyzer

Ongoing Support

Keep your practice up and running
  • Count on 24/7 phone support when and where you need it, at 1-800-248-2483.
  • Enjoy hassle-free returns on unopened, expired products and complete replacement value for any test that does not perform as promised.
  • Maximize up-time and minimize phone time with IDEXX technical support with proactive system adjustments.
Customer support representative with headphones on helping a customer

For more information on IDEXXCare Plus plans for in-house analyzers or diagnostic imaging equipment, please contact 1-800-248-2483.

*Up to two visits annually.

Shipping schedule for expedited delivery: Instruments shipped Monday–Thursday with a.m. delivery will arrive the following morning. Instruments shipped Friday with Saturday delivery will arrive on Saturday. Not available in all locations.

Credit available for unopened tests in the form of IDEXX Points or replacement product at IDEXX discretion when ordered direct from IDEXX.