Check Up on Checkouts
Streamlined checkouts reduce stress on all involved
Did you know that you can now check out your clients from anywhere in your practice? And that you can check out more than one client at a time? IDEXX payment processing releases your staff from the confines of the credit card machine and adds speed, flexibility and confidence to your checkout process.
Payment processing is integrated into your Cornerstone Practice Management Software, allowing you to process credit cards within the system. This means that you can now provide your clients with a faster, smoother checkout experience:
- Check out clients using credit cards from anywhere in your clinic—from reception desk to examination rooms.
- Check out more than one client at a time, reducing wait time, bottlenecks and the chaos of clients and pets lining up at the reception desk.
- Ensure accuracy and avoid awkward conversations around over- or undercharging with automatically populated invoices.
- Reduce paper and enjoy smoother reconciliation at the end of the day.
One practice’s experience
The staff at Plainfield Veterinary Hospital in Plainfield, Connecticut, decided to try payment solutions in the calm environment of their examination rooms. Here’s how exam room checkouts work:
- One technician stays with each patient and client for their entire visit, so the technician is familiar with every detail, including tests performed, questions raised, results, next steps, medications prescribed and so on.
- When it’s time to discuss payment, the technician reviews the entire visit with the client in the privacy of the examination room with no distractions and less stress for the pet owner and the pet.
- Without feeling like they’re holding up a line, clients feel free to ask questions about the visit or the invoice and benefit from the undivided attention of the technician.
Learn more about how you can integrate IDEXX Payment Processing into your practice.
See what happened when the staff at Plainfield incorporated payment processing into their practice:
Getting started: Identifying areas for improvement
No lines, no waiting: Offering a more personalized experience with room technicians
Seeing results: A uniform message, an improved wellness program and an increase in diagnostic revenue
IDEXX payment processing releases your staff from the confines of the credit card machine and adds speed, flexibility and confidence to your checkout process.