Technical Resources

 

We hope you will find the answer to your question here. If not, please reach out to your IDEXX Technical Services representative. 

 


 

Technical tips

Proactively address potential testing issues with these technical tips

 

Documentation

European shipping letter

 IDEXX New SNAP® Beta-Lactam (NBL) Test Kit: Changes to shipping conditions and approval for goat milk

 IDEXX Technical Service washer maintenance: BioTek® 405 LSR

IDEXX Technical Service washer maintenance: BioTek® 405R

 IDEXX Technical Service washer maintenance: BioTek® ELx50―without valves

IDEXX Technical Service washer maintenance: BioTek® ELx50―with valves

xChekPlus® ISO certification letter

 

FAQs 

The Technical Services team answers customers' most frequently asked questions.

 

Product inserts

For specific product inserts, please contact us.

 

Troubleshooting

Find recommended actions to common testing issues. 

 

High background or excessive color development

Insufficient color development

No color development

Poor reproducibility plate to plate

Replicates within plate show poor reproducibility

 

 

Additional resources