IDEXX Neo

IDEXX Neo cloud-based veterinary practice management software

  • Work from any device.
  • Enjoy automatic upgrades so you're always on the latest software.
  • Reduce your IT costs.
  • Eliminate the need for a server.
     

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Not sure if the cloud is right for you?

Explore this comparison of the benefits and features of IDEXX Neo’s cloud-based solution against the average client-server software solution to help you decide.

IDEXX Neo

Enter medical notes and invoice items on one page.

Customer service

Setup
  • In many cases, it takes just 7 days to get you fully up and running
  • Flexible to your schedule
  • Virtual tutorials are task-based
  • Use the equipment you already have
  • Easy integration setup with a log-in
     
Ongoing training
  • Intuitive, easy-to-use software with little training needed
  • Built-in tutorials for feature updates
     
Support
  • Intuitive, embedded chat support
  • Email support
     
Upgrades
  • Automatic upgrades (you're always on the latest version with no downtime)
     
Pricing
  • Simple pricing that could help you cut your costs in half
  • Reduce your IT costs and eliminate the need for a server
     

Capabilities and features

  • Full-service practice information practice information management systems (PIMS)
  • Patient workflows can be completed in just three screens

 


Security and availability

  • Cloud-based, so you can work from any device (desktop, laptop, tablet, or mobile)
  • No data backup monthly service is needed (no tapes)
  • Your data is safe: we use the same level of security employed by major financial institutions
  • You never need to upgrade a server

Server-based software

Enter medical notes and invoice items on one page.

Customer service

Setup
  • 3-month average setup time
  • Structured onboarding that must be scheduled
  • Extensive staff training needed
  • Hardware installation; server installation
  • Integration setup over the phone or manually
     
Ongoing training
  • PDF manual or fee-based coaching help

 

Support
  • Suppot based on subscriptions at extra cost

 

Upgrades
  • 2–3 complex upgrades per year with server and staff downtime

 

Pricing
  • Complex pricing with a heavy IT burden and high upfront cost

     

Capabilities and features

  • Complex workflows with multiple ways to accomplish a task

 

 


Security and availability

  • You need a special setup to acess your system remotely
  • Data backup service is needed
  • Your data is stored in a local server and could be lost unless separate data backup is in place
  • Data recovery is expensive, time-consuming, and not always successful
  • Costly server upgrades are needed every 3–4 years