IDEXX Neo
IDEXX Neo cloud-based veterinary practice management software
- Work from any device.
- Enjoy automatic upgrades so you're always on the latest software.
- Reduce your IT costs.
- Eliminate the need for a server.
Not sure if the cloud is right for you?
Explore this comparison of the benefits and features of IDEXX Neo’s cloud-based solution against the average client-server software solution to help you decide.
IDEXX Neo
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Customer service
Setup
- In many cases, it takes just 7 days to get you fully up and running
- Flexible to your schedule
- Virtual tutorials are task-based
- Use the equipment you already have
- Easy integration setup with a log-in
Ongoing training
- Intuitive, easy-to-use software with little training needed
- Built-in tutorials for feature updates
Support
- Intuitive, embedded chat support
- Email support
Upgrades
- Automatic upgrades (you're always on the latest version with no downtime)
Pricing
- Simple pricing that could help you cut your costs in half
- Reduce your IT costs and eliminate the need for a server
Capabilities and features
- Full-service practice information practice information management systems (PIMS)
- Patient workflows can be completed in just three screens
Security and availability
- Cloud-based, so you can work from any device (desktop, laptop, tablet, or mobile)
- No data backup monthly service is needed (no tapes)
- Your data is safe: we use the same level of security employed by major financial institutions
- You never need to upgrade a server
Server-based software
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Customer service
Setup
- 3-month average setup time
- Structured onboarding that must be scheduled
- Extensive staff training needed
- Hardware installation; server installation
- Integration setup over the phone or manually
Ongoing training
- PDF manual or fee-based coaching help
Support
- Suppot based on subscriptions at extra cost
Upgrades
- 2–3 complex upgrades per year with server and staff downtime
Pricing
- Complex pricing with a heavy IT burden and high upfront cost
Capabilities and features
- Complex workflows with multiple ways to accomplish a task
Security and availability
- You need a special setup to acess your system remotely
- Data backup service is needed
- Your data is stored in a local server and could be lost unless separate data backup is in place
- Data recovery is expensive, time-consuming, and not always successful
- Costly server upgrades are needed every 3–4 years