5 ways Neo Software can help you run a more efficient veterinary practice
By Angela Beal, DVM
As veterinary practices become busier, finding ways to fit more work into the day is increasingly important. If you are like most practices, you have patients double-booked through the next month, your phone is ringing off the hook, and you are trying to find ways to squeeze in new clients. Since you can’t add more hours to the day, and adding staff has its own challenges, finding ways to run your practice more efficiently is the only way to fit more in and get it all done. Seem impossible? Neo Software’s practice management software helps you streamline operations and complete common tasks up to five times faster.1 Check out these ways Neo can help you run a more efficient practice:
#1: Faster software navigation
Neo Software’s intuitive, user-friendly design means you can get to the information you need more quickly. Instead of wasting time scrolling through a long medical record or patient history, Neo’s tab-based setup allows you to click to the screen you need, saving time with each patient. Seconds saved each time you access patient medical records can add up to hours saved each day, which allows your team to see more patients.
#2: Built-in training
Neo Software’s built-in training and dedicated support team ensure your team learns the software with minimal effort on your part, so you can be up and running quickly. Managers often use Neo’s built-in training to onboard new team members and find them proficiently using the system on their own in no time. This allows you to continue being productive instead of taking time out to teach about use of your PIMS, and it allows your new staff to jump in and help more quickly. "The built-in training saves me time and ensures that everyone on my team feels confident and comfortable using Neo," says Candice Barber, Office Manager at Acadian Animal Hospital.
#3: Fast, friendly support
Neo Software’s brilliantly simple design means that users rarely encounter problems, but if your team does have a question about how to complete a task, they can access Neo Software’s dedicated support team in less than one minute via live chat, email, or phone.1 Users appreciate Neo’s fast response and friendly, helpful team to solve issues, so they can get back to work quickly. A “Help me” button is also always available at the bottom of the screen for users to access how-to videos, articles, and walk-throughs to help them master the software.
#4: Diagnostic integration
Two-way software integration allows immediate communication between your practice management software, in-house analyzers, and reference laboratory. To order lab tests, simply click a button on a patient’s consultation screen, and send a request directly through the software. Since Neo Software is web-based, there is no download or lengthy connection time needed to enable this feature—simply activate it from the set-up screen and start ordering. The best part? Real-time results automatically appear in the patient’s record, and a screen alert lets you know they are ready for review, so you can implement treatments faster. Not having to leave the software to view patient results will save you time, and automatic results help avoid data entry errors.
#5: Automatic, feedback-based upgrades
Neo Software is able to significantly streamline your practice because upgrades are developed based on user feedback. The Neo team actively solicits hospital feedback so they can focus on making Neo easier to use and saving you time, so you can get more done. And with Neo’s cloud-based system, you’ll always have the latest version because upgrades are automatic.
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1. Data on file at IDEXX Laboratories, Inc. Westbrook, Maine USA.