Cornerstone software

Cornerstone Support

We’ll work with you to make sure you have the right level of support to fit your business needs. No more, no less

Software updates are sent directly to your Cornerstone server, ready to install without a DVD.

Your Cornerstone specialists are available by phone, live chat, or email. And remote access brings our technicians right to your screen.

All benefits included with Software Support
Over-the-phone and remote access installation guidance, configuration, and troubleshooting support for IDEXX-certified products
Limited phone support for non-IDEXX-certified products
Virus or malware verification (removal not included)
Dispatch of hardware service by original manufacturer for IDEXX-certified Dell products under Dell warranty
Hardware Guardian Service (option)

All benefits included with Software and System Support
Verification of IDEXX-certified backup software and review of error logs
Review of IDEXX-certified anti-virus subscription status and error logs
General review of system error logs to identify potential issues
Verification of database size, log file size, image size
24 hour on-call support coverage for critical Cornerstone Software or IDEXX certified hardware issues
Hardware Guardian Service (option)

Reduce hardware interruptions and downtime
Provides functionally equivalent loaner or replacement equipment in the event your equipment cannot be repaired onsite

Includes expedited shipping of loaner or replacement equipment
Installation for loaner or replaced equipment will be completed via remote access support and telephone

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