The Pulse Of Veterinary Medicine

Vet-To-Vet Conversation With IDEXX

Author archive: IDEXX Medical Affairs Team

5 Tips to Help Clients Understand and Remember What You Say

At the end of an appointment, when all is said and done, how much of what you said and did do you think most clients remember? All of it? Maybe half? Just a few highlights? Client education and communication can be especially challenging. There’s a lot going on during a visit, and clients are often stressed, worried, confused or distracted.

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