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Thank you from the IDEXX CEO

Dear valued IDEXX customer:
I want to first thank you and your team for the important work you’re doing every day. Access to safe, clean
water is always essential, but never more so than during a global pandemic. It is critical for every home to
have safe drinking water and water for hygiene to help stop the spread of COVID-19.

I want you to know that IDEXX is here for you. We are all living in a world that seemed unimaginable just
weeks ago, adjusting our personal and professional lives to what has become a strange new normal. The
COVID-19 pandemic has created a shared global experience unlike any other in history and has shaken
some things we had all considered constants. I want you to know that IDEXX products and services are
constants you can rely on.

Our team is confident we will continue to deliver to innovative solutions for easy, rapid, accurate and
cost-effective water testing products to your laboratory and exceptional customer service you need for the
duration of this crisis and beyond. We can do this because for decades we’ve been investing in the capabilities
that make reliability and excellence possible. IDEXX Water has developed world-class distribution
and manufacturing operations to make sure you always have access to the tests and supplies you need
when you need them. The IDEXX sales and support professionals you know and trust are here for you
when you need them most, thanks to our advanced remote working capabilities.

We strive to be your trusted partner through these difficult times, and you can trust we will still be there for
you when it’s time to help you recover and thrive once again. We understand that safety measures put in
place to prevent the spread of COVID-19 have increased the difficulty of your job and stretched your laboratory’s
resources. We are here to help in any way that we can.

At IDEXX, we believe we have a responsibility to serve the water profession and do our best each day.
While today’s circumstances are not what anyone would have wished for, it’s what we do next that matters.
While you do your work, we’ll do ours. Thank you for your continued partnership. We believe in the power
to enrich and enhance the lives we touch, while operating with a purpose that is bigger than ourselves.
Our purpose is to enhance the health and well-being of pets, people, and livestock. We know you share
that purpose, too.

Warm regards,
Jay Mazelsky
President and CEO
IDEXX



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