COVID-19 customer resources

Veterinary software and services

Technology resources to help practices adapt 
business through this period of uncertainty

Graphic depicting secure remote veterinary practice management information software access

Secure remote access to your practice management software

IDEXX has partnered with ISL Online to bring you secure remote access to customers running Cornerstone or DVMAX Software. 

  • A free, no-commitment 15-day trial allows up to five users per practice to access their software remotely.  
  • Or sign up today. Affordable plans start at $46.90 per month, or $469 per year.

Click here to get started.

Interested in cloud-based software? Sign up for a free trial of Neo Software.
Graphic depicting remote care applications for veterinarians

Remote care via integrated telemedicine applications

Telemedicine offers a vital alternative channel for providing patient care that clients know and trust from their veterinarian, including the following:

  • Direct to pet-owner video and chat-based consultation and advice
  • Safe payment for services where there is no in-person interaction

Practice Life: How to set up telemedicine in your practice

Cornerstone customers

Cornerstone integrates with these telemedicine applications:

Neo customers

Neo integrates with these telemedicine applications:

Graphic depicting curbside check-in solutions for veterinary practices

Curbside check-in workflow solutions

Many practices are implementing new workflows, such as curbside check-in, to facilitate social distancing. SmartFlow Patient Workflow Software allows staff to admit animals from vehicles, adopt curbside workflows, and collect electronic signatures on forms.

Current SmartFlow customers: Check out best practices for utilizing SmartFlow to accommodate social distancing techniques

Graphic depicting contactless payment solutions for veterinary practices

Contactless payments via integrated payment processing

Contactless payment technology enables practices to receive payments from clients inside their cars with the use of wireless terminal devices. Cornerstone and Neo offer integrated payment processing to facilitate the use of contactless payment technology and enable Apple Pay and Google Pay transactions.

Learn more about payments: Cornerstone customers | Neo customers
Graphic depicting veterinary client communications

Keep your clients updated and informed

IDEXX enables real-time client communications across multiple channels through Cornerstone and the client communication app Pet Health Network Pro, and through Neo.

Pet Health Network Pro customers

Create newsletters and announcements. Learn how.
Learn more about texting, newsletters, and reminders.

Neo customers

Access FAQs and more:
Reminders, emails, forms, and special actions

Looking for software support?

Interested in learning more about these IDEXX software products?

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Contact customer support

Public health and other non-customer inquiries: Click here