COVID-19 customer resources
We will be continuously updating this page. Please check back regularly for new information.
Resources for veterinary professionals
We understand these are difficult times for veterinary practices. We've collected these resources from a wide array of experts to help you manage your business and keep yourself and your staff safe.
Des Whittall, owner and manager of two veterinary clinics, shares leadership strategies he's using effectively in his practice during COVID-19.
Minimize risk and protect your teams and clients by learning how to effectively determine the cases that require an in-person examination.
Certified leadership and wellness coach Kristina Guldbrand shares three tips to help veterinary leaders keep their teams connected during these challenging times.
Small businesses that allow clients to pay for services using a variety of methods earn 29% more revenue than those that offer fewer payment options, a study finds.
To help members find trends and best practices quickly, VHMA staff have identified "gems" of information and organized them by topic.
Dr. J. Scott Weese offers this step-by-step protocol for safely receiving patients in your practice.
Learn how Canada's veterinary clinics are taking important measures to protect themselves, their staff, and their clients.
Guidelines for use of personal protective equipment (PPE) during the COVID-19 pandemic when demand exceeds supply
Postponing elective procedures, reusing disposable PPE, and utilizing washable PPE are among the methods veterinarians may consider amid mounting requests to conserve supplies.
Read AVMA's guidance on mitigating the risk of exposure and developing a COVID-19 safety program for your team.
Telemedicine and Remote Care
Read AVMA's resources to get started with implementing telemedicine programs in your practice.
In this video, Dr. Aaron Smiley provides need-to-know information about using telemedicine during the COVID-19 pandemic.
The real-life rewards of virtual care: How to turn your hospital into a digitally connected practice with telehealth (PDF)
Learn the fundamentals of virtual care and the importance of the veterinarian-client-patient relationship (VCPR) in this booklet from AAHA and AVMA.
The American Association of Veterinary State Boards (AAVSB) lists modified CE and telehealth requirements by state in this helpful online resource.
AVMA’s full list of telemedicine providers to help you narrow down your selection.
This short video will empower caregivers of diabetic cats to feel confident when administering insulin using a syringe and needle, providing simple tricks and tips to make this crucial component of diabetes management as easy as possible.
In this video, Dr. C. A. Tony Buffington, professor of clinical nutrition in the Department of Veterinary Clinical Sciences at The Ohio State University, gives easy to understand advice to pet owners on how to keep pets trim and healthy.
What does the opportunity to use telemedicine mean for practices during and beyond the COVID-19 pandemic? Review the benefits and potential barriers to veterinary telemedicine for your practice.
Stay-at-home orders and limits on the number of people permitted in one location have made setting up a telemedicine practice essential. Here's what you need to know about getting your practice set up.
Aiming to provide flexibility to essential healthcare workers, the U.S. Food and Drug Administration has relaxed its telemedicine requirements for veterinary professionals.
Use this flowchart when deciding how to handle elective and not elective cases.
This short video will empower caregivers of diabetic dogs to feel confident when administering insulin using a syringe and needle, providing simple tricks and tips to make this crucial component of diabetes management as easy as possible.
This short video will show how to set up the fluid bag, insert a needle under your cat’s skin, and let the fluid flow.
Dr. Sheldon Rubin, speaking for the American Veterinary Medical Association, gives easy, step-by-step instructions on how to teach a dog or cat to accept a daily tooth brushing.
Emotional health and well-being
Headspace has made parts of its "Weathering the storm" meditations collection available free for all listeners during this difficult time.
Healthline offers these simple but effective ways to manage stressful situations.
The mental health risks of enduring a pandemic as a health professional are very real. Get self-care wisdom from Nicole Vykoukal, a licensed expert in companion animal loss and human-animal bond therapy.
Taking care of your emotional health during an emergency will help you think clearly and react to the urgent needs to protect yourself and your family.
Feeling overwhelmed and anxious? Take a couple deep breaths, and read about three ways to make more time in your day so you can refocus and get back on track — even in the midst of the pandemic.
To help you recognize burnout signs in your team, and know how to help, we've enlisted the assistance of MightyVet President Barry Kipperman, DVM, DACVIM, MSc. Read his recommendations for how to spot and mitigate emotional fatigue.
Understand sources of outbreak-related stress and learn coping methods from the U.S. Centers for Disease Control and Prevention.
Recognizing and embracing your self-worth is core to your success as a veterinarian. Drs. Laura Strong and Sally Broder present this free CE course from MightyVet.
Dr. Sonnya Dennis addresses "ethics exhaustion," or the feeling of being too tired to continue to do what you feel is right, in this free CE course from MightyVet.
VetGirl rounds up a collection of helpful psychological care materials for from Dr. Herdley O. Paolini.
Many business leaders cite plunging employee morale as a top concern during this uncertain time. Follow these five tips to guide your team through the COVID-19 crisis.
If your practice is facing financial challenges due to the restrictions caused by COVID-19, the small business loans offered in the relief packages can make a big difference.
AVMA LIFE and AVMA PLIT provide insight from insurance claims and HR experts to help veterinary professionals understand the handling of COVID-19 insurance claims.
Learn how the Paycheck Protection Program compares to the U.S. Small Business Administration's (SBA) Economic Injury Disaster Loans (EIDL), and better understand which option is right for your business.
Get many helpful tools and resources from the AVMA to better understand new COVID-19 legislation and how it impacts your business.
Learn what the federal government's suspension of student loan interest accrual and new stimulus legislation mean for your finances during and beyond the COVID-19 pandemic.
Read this important overview of new tax provisions that may apply to you and your veterinary practice.
Review these recommendations for animal intake, transport, and other situations that may affect shelters and their staff during the COVID-19 pandemic.
ASV's resources include statements on testing, shelter guidelines and telemedicine.
Here’s what you and your staff can do to answer questions and alleviate fears about COVID-19.
In this time of change and uncertainty, your practice's social media channels are a valuable tool to stay connected with customers. To help get you started, here are some posts for you to share on your practice's social media accounts.
Veterinarians should reassure their clients there is no evidence COVID-19 can be contracted from pets, the World Small Animal Veterinary Association (WSAVA) says.
Use these social media posts to maintain connections with your clients during COVID-19.