COVID-19 customer resources
We will be continuously updating this page. Please check back regularly for new information.
Resources for veterinary professionals
We understand these are difficult times for veterinary practices. We've collected these resources from a wide array of experts to help you manage your business and keep yourself and your staff safe.
Practice management
What does good leadership look like during these challenging times?
Des Whittall, owner and manager of two veterinary clinics, shares leadership strategies he's using effectively in his practice during COVID-19.
privacy policy
Minimize risk and protect your teams and clients by learning how to effectively determine the cases that require an in-person examination.
How to lead your veterinary team during COVID-19
Certified leadership and wellness coach Kristina Guldbrand shares three tips to help veterinary leaders keep their teams connected during these challenging times.
Why you should consider adding mobile payment options
Small businesses that allow clients to pay for services using a variety of methods earn 29% more revenue than those that offer fewer payment options, a study finds.
Coronavirus resources from VHMA
To help members find trends and best practices quickly, VHMA staff have identified "gems" of information and organized them by topic.
Software resources
Explore how technology can help as you adapt your business through this period of uncertainty.
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Safety
Receiving patients during the COVID-19 pandemic: Owner contact guidelines (PDF)
Dr. J. Scott Weese offers this step-by-step protocol for safely receiving patients in your practice.
Flattening the curve: How clinics are helping to prevent the spread of COVID-19
Learn how Canada's veterinary clinics are taking important measures to protect themselves, their staff, and their clients.
Guidelines for use of personal protective equipment (PPE) during the COVID-19 pandemic when demand exceeds supply
Postponing elective procedures, reusing disposable PPE, and utilizing washable PPE are among the methods veterinarians may consider amid mounting requests to conserve supplies.
Protecting your veterinary team during the pandemic
Read AVMA's guidance on mitigating the risk of exposure and developing a COVID-19 safety program for your team.
Telemedicine and Remote Care
Telehealth & telemedicine can be an important tool to protect and monitor patients
Read AVMA's resources to get started with implementing telemedicine programs in your practice.
Veterinarians, telemedicine and COVID-19
In this video, Dr. Aaron Smiley provides need-to-know information about using telemedicine during the COVID-19 pandemic.
The real-life rewards of virtual care: How to turn your hospital into a digitally connected practice with telehealth (PDF)
Learn the fundamentals of virtual care and the importance of the veterinarian-client-patient relationship (VCPR) in this booklet from AAHA and AVMA.
Continuing education (CE) requirements, telehealth rules modified in response to COVID-19
The American Association of Veterinary State Boards (AAVSB) lists modified CE and telehealth requirements by state in this helpful online resource.
Veterinary connected care companies
AVMA’s full list of telemedicine providers to help you narrow down your selection.
Video: How to administer insulin to your cat
This short video will empower caregivers of diabetic cats to feel confident when administering insulin using a syringe and needle, providing simple tricks and tips to make this crucial component of diabetes management as easy as possible.
Video: Preventing Pet Obesity
In this video, Dr. C. A. Tony Buffington, professor of clinical nutrition in the Department of Veterinary Clinical Sciences at The Ohio State University, gives easy to understand advice to pet owners on how to keep pets trim and healthy.
Telemedicine emerges as care option for veterinary patients
What does the opportunity to use telemedicine mean for practices during and beyond the COVID-19 pandemic? Review the benefits and potential barriers to veterinary telemedicine for your practice.
How to set up telemedicine in your practice
Stay-at-home orders and limits on the number of people permitted in one location have made setting up a telemedicine practice essential. Here's what you need to know about getting your practice set up.
FDA loosens veterinary telemedicine restrictions amid COVID-19 crisis
Aiming to provide flexibility to essential healthcare workers, the U.S. Food and Drug Administration has relaxed its telemedicine requirements for veterinary professionals.
Minimizing COVID-19 exposure and social distancing in veterinary practice
Use this flowchart when deciding how to handle elective and not elective cases.
Video: How to administer insulin to your dog
This short video will empower caregivers of diabetic dogs to feel confident when administering insulin using a syringe and needle, providing simple tricks and tips to make this crucial component of diabetes management as easy as possible.
Video: How to give subcutaneous fluids to your cat
This short video will show how to set up the fluid bag, insert a needle under your cat’s skin, and let the fluid flow.
Video: How to brush your pet’s teeth
Dr. Sheldon Rubin, speaking for the American Veterinary Medical Association, gives easy, step-by-step instructions on how to teach a dog or cat to accept a daily tooth brushing.
Software resources
Explore how technology can help as you adapt your business through this period of uncertainty.
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Emotional health and well-being
Free audio meditations from Headspace
Headspace has made parts of its "Weathering the storm" meditations collection available free for all listeners during this difficult time.
10 simple ways to relieve stress
Healthline offers these simple but effective ways to manage stressful situations.
Pandemic self-care for veterinary teams
The mental health risks of enduring a pandemic as a health professional are very real. Get self-care wisdom from Nicole Vykoukal, a licensed expert in companion animal loss and human-animal bond therapy.
Taking care of your emotional health
Taking care of your emotional health during an emergency will help you think clearly and react to the urgent needs to protect yourself and your family.
3 Ways to Save Time During the COVID-19 Pandemic
Feeling overwhelmed and anxious? Take a couple deep breaths, and read about three ways to make more time in your day so you can refocus and get back on track — even in the midst of the pandemic.
How to Spot and Treat Team Burnout From COVID-19
To help you recognize burnout signs in your team, and know how to help, we've enlisted the assistance of MightyVet President Barry Kipperman, DVM, DACVIM, MSc. Read his recommendations for how to spot and mitigate emotional fatigue.
Stress and coping guidance from CDC
Understand sources of outbreak-related stress and learn coping methods from the U.S. Centers for Disease Control and Prevention.
Webinar: Veterinary self-worth and the psychology of money
Recognizing and embracing your self-worth is core to your success as a veterinarian. Drs. Laura Strong and Sally Broder present this free CE course from MightyVet.
Webinar: Ethics exhaustion: When your sense of right is wronged
Dr. Sonnya Dennis addresses "ethics exhaustion," or the feeling of being too tired to continue to do what you feel is right, in this free CE course from MightyVet.
Psychological care during COVID-19
VetGirl rounds up a collection of helpful psychological care materials for from Dr. Herdley O. Paolini.
5 Ways to Boost Team Morale During COVID-19
Many business leaders cite plunging employee morale as a top concern during this uncertain time. Follow these five tips to guide your team through the COVID-19 crisis.
Financial
Small Business Loans: What Your Practice Needs to Know
If your practice is facing financial challenges due to the restrictions caused by COVID-19, the small business loans offered in the relief packages can make a big difference.
COVID-19 tax provisions for veterinary small business
Read this important overview of new tax provisions that may apply to you and your veterinary practice.
COVID-19 legislation & relief programs
Get many helpful tools and resources from the AVMA to better understand new COVID-19 legislation and how it impacts your business.
COVID-19 federal student loans & higher education
Learn what the federal government's suspension of student loan interest accrual and new stimulus legislation mean for your finances during and beyond the COVID-19 pandemic.
Shelters
Animal services' role in COVID-19 support
Review these recommendations for animal intake, transport, and other situations that may affect shelters and their staff during the COVID-19 pandemic.
Association of Shelter Veterinarians: COVID-19 resources
ASV's resources include statements on testing, shelter guidelines and telemedicine.
COVID-19 shelter resources from AAWA
Read AAWA's protocol for sheltering pets during the pandemic and join an upcoming webinar with Dr. Sandra Newbury to learn more about these recommendations.
Client communications
Your clients are concerned about COVID-19: Here’s how you can help
Here’s what you and your staff can do to answer questions and alleviate fears about COVID-19.
Use Social Media to Communicate With Pet Owners About COVID-19
In this time of change and uncertainty, your practice's social media channels are a valuable tool to stay connected with customers. To help get you started, here are some posts for you to share on your practice's social media accounts.
Calm clients' COVID-19 concerns, WSAVA says
Veterinarians should reassure their clients there is no evidence COVID-19 can be contracted from pets, the World Small Animal Veterinary Association (WSAVA) says.
Free Social Media Posts to Stay Connected with Pet Owners during COVID-19
Use these social media posts to maintain connections with your clients during COVID-19.
Software resources
Explore how technology can help as you adapt your business through this period of uncertainty.
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Media for pet owners
Public health and other non-customer inquiries: Click here