Service and Support

We’ll keep you up and running

In-person installation and training

Our expert technical staff will be there to set up your system and train your staff. We’ll even provide extra training in person or online if your staff needs it.

A prompt response

Get expert support and service 24 hours a day, 7 days a week through our extended maintenance agreements (EMAs). Help is available in person, online or over the phone. Equipment swaps can be sent overnight express. 

Software upgrades make your system even better

You’ll receive IDEXX-PACS™ Imaging Software upgrades automatically to add new features and improve existing ones.* So your system keeps pace with your needs—and keeps getting better.

Backed by a reliable leader in veterinary diagnostics

The company behind your digital radiography system is as important as the system itself. With IDEXX, you can depend on support and service for years to come, from a company focused on your success.