SNAP Up The Savings

SNAP Up The Savings Questions and Answers 

1. What is the SNAP Up The Savings program?

   SNAP Up The Savings is a reward program designed to continuously thank you for doing business with us and to make it easier to grow your practice. Through SNAP Up The Savings you can earn valuable IDEXX Points rebates on your everyday purchases. Each IDEXX Point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! SNAP Up The Savings highlights include:

   • Low, single-invoice prices with volume discounts on qualifying canine tests
   • Unlimited IDEXX Points rebates for every canine test you buy when you make qualifying SNAP® test purchases in the same program period
   • Easy IDEXX Points redemption—Just call 1-800-248-2483.
2. How do we earn IDEXX Points rebates through SNAP Up The Savings?

   Your practice can earn $1.00 or $2.00 rebate (1 or 2 IDEXX Points) for every canine test you buy when you make qualifying SNAP test purchases in the same program period. Please contact your IDEXX representative at 1-800-355-2896 or refer to the Benefits tab to learn more about qualifying purchases.

3. How do we enroll in SNAP Up The Savings?

   You are automatically enrolled when you buy three boxes of any qualifying SNAP® canine test on the same invoice.

   To be eligible for enrollment, you must order the largest boxes available and include one box of the SNAP® 4Dx®, SNAP® 3Dx® or SNAP® Heartworm RT test. The following SNAP® tests are excluded: T₄, Total T₄, Bile Acids, Cortisol, FeLV and Foal IgG.

4. When is the enrollment period?

   The current SNAP Up The Savings enrollment period is October 1–December 31, 2011.

5. Do we have to reenroll every year?

   Yes, when your practice enrolls, you are enrolled only until the end of that year’s program period.

6. Can we earn IDEXX Points rebates on our enrollment purchases?

   Yes, the feline SNAP test purchases (SNAP® Feline Triple® or SNAP® FIV/FeLV Combo test) as well as the SNAP® cPL™, SNAP® fPL™, SNAP® Giardia and SNAP® Parvo tests purchases are retroactive to the beginning of the program period. However, canine test purchases prior to enrollment will not be counted in the rebate calculation.

7. Do we need to complete any paperwork to enroll in SNAP Up The Savings?

   No, we will track your SNAP test purchases and will automatically enroll your practice in the program when the qualifying tests have been purchased.

8. When are the SNAP Up The Savings rebate periods?

   The four rebate periods are October 1–December 31, 2011, and in 2012, January–March, April–June and July–September.

9. How often are IDEXX Points deposited in our account?

   IDEXX Points are deposited during the month following the end of the rebate period in which they were earned.

10. Can we purchase two of the same tests and earn the $2 rebate (2 IDEXX Points) for each canine test we buy?

    In order to earn the full $2.00 rebate (2 IDEXX Points), you must purchase a box of feline tests (SNAP® Feline Triple® Test or SNAP® FIV/FeLV Combo test) with an additional purchase of one of these options:

    • A box each of the SNAP® cPL™ Test and SNAP® fPL™ Test
    • A box of SNAP cPL Test or SNAP fPL Test with a box of the SNAP® Giardia Test or SNAP® Parvo Test
11. Can the rebates be combined to receive a $3.00 rebate (3 IDEXX Points)?

    No, the maximum rebate is $2.00 (2 IDEXX Points). The program has a two-step qualification. Purchasing the qualifying feline tests earns you $1.00 (1 IDEXX Point). In order to earn the full $2.00 rebate (2 IDEXX Points), you must purchase a box of feline tests (SNAP® Feline Triple® Test or SNAP® FIV/FeLV Combo Test) with an additional purchase of one of these options:

    • A box each of the SNAP cPL Test and SNAP fPL Test
    • A box of SNAP cPL Test or SNAP fPL Test with a box of the SNAP® Giardia Test or SNAP® Parvo Test

IDEXX Points Terms and Conditions  

1. What are the IDEXX Points Terms and Conditions?

   IDEXX Points-earning programs run on varying schedules. IDEXX will deposit points (based on your qualified activities) to your IDEXX Points account at the end of each program’s point-earning period. IDEXX will provide quarterly statements to you that summarize your purchases, redemptions and IDEXX Points balance for any quarter in which your IDEXX Points account is active.

   IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2009, will expire on November 30, 2011. (However, IDEXX Points earned in December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.

   IDEXX Points will be calculated after discounts from other programs sponsored by IDEXX or its distributors have been applied. You will not be able to earn or use points if you are delinquent with any IDEXX affiliate, and IDEXX reserves the right to apply your points toward a delinquency. In order to earn IDEXX Points through the Real-Time Care Protocols program, you must leave your IDEXX VetLab® Station and IDEXX SmartService™ Solutions on and connected at all times. To activate IDEXX SmartService Solutions, please call 1-800-695-2877, option 4. IDEXX is not responsible for paying on Real-Time Care Protocols activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

   All test results associated with a protocol must appear in a patient’s results report to receive IDEXX Points. Currently, chemistry profiles and Urine P:C Ratio cannot be run simultaneously on the Catalyst Dx® Chemistry Analyzer. You will need to run the chemistry profile first and then add the Urine P:C Ratio to the patient’s existing lab run for the chemistry profile using the Add Test feature on your IDEXX VetLab® Station. Also, you must use this feature to manually enter SNAP® test results that were not obtained using the SNAPshot Dx® Analyzer or SNAP® Reader. For more information on the Add Test feature, see the Real-Time Care Protocols FAQs tab.

   You must purchase qualifying products and services from IDEXX or an authorized IDEXX distributor.

   IDEXX will track your activities by shipping address. If you own multiple practices, you must provide all practice addresses to IDEXX at the time of enrollment to receive credit for those locations. If practices are linked in this manner, they will have one group account and any practice in the group can redeem the group’s earned IDEXX Points. IDEXX is not responsible for mediating any disputes regarding point ownership or redemptions among related practices. You must provide any change of address to IDEXX at the time of change. Please call IDEXX Customer Support at 1-800-248-2483 in order to link your practices.

   IDEXX Points are owned and held by practices and not by individuals. Purchased products and services must be consumed by your practice(s) and may not be sold or otherwise transferred to any other practice except in conjunction with a change in ownership of the practice. If a point balance is being transferred as part of an ownership change, authorized representatives of both the seller and the buyer must notify IDEXX within 30 days of the ownership change.

   IDEXX Points are not redeemable for cash.

   IDEXX may, from time to time, offer other promotional or discount programs that may not be used in conjunction with this program. This program is only available in the U.S. and Canada. Corporate accounts and distributors may not be eligible to earn IDEXX Points or participate in IDEXX Points-earning programs. IDEXX reserves the right to determine eligibility in any IDEXX Points-earning program. Contact your IDEXX representative for more details on program availability.

   Purchases made with IDEXX Points include standard shipping and are subject to any applicable sales tax. Purchases made using IDEXX Points will not be included toward minimum purchase requirements in the Advanced Lab Protocols point-earning structure.

   IDEXX reserves the right to modify or end this program or your participation in this program at any time. Continuing participation in IDEXX Points-earning opportunities confirms your acceptance of the current Terms and Conditions posted at idexx.com/points.