Real-Time Care Protocols

IDEXX VetLab® in-house analyzers deliver flexible, accurate, real-time results and help create a more efficient work flow.

  • With Real-Time Care Protocols, you will save on commonly run diagnostic panels—just like you save on profiles you send to your reference laboratory.
  • To earn points for Real-Time Care Protocols, you’ll need an IDEXX VetLab® Station supported by IDEXX SmartService™ Solutions, and you’ll need to run one or more of the protocols listed in the chart on the Benefits tab.
 

“IDEXX always had the best points-earning and loyalty program, and now they've made it even better by rewarding me for using more of their products in the way that makes sense for my clinic. My practice runs the Chemistry, CBC, SNAP® cPL™ Real-Time Care Protocol as a standard of care, and we are now projected to earn more points in the new IDEXX Points structure.”

Leon Freeland, DVM*
Companion Animal Hospital and Clinic, Indianapolis, Indiana

 

Back to IDEXX Points

Real-Time Care Protocols

Log in to access your current balance any time.

 Contact your IDEXX representative at
1-800-355-2896.

Earn IDEXX Points on these protocols:†

   
Qualifying ProtocolsRecommended UsePoints Earned
Catalyst Dx chemistry, CBC, electrolytesSick or “ADR” patients, preventive screening or for any preanesthetic patient.510 points
Chemistry, CBC, SNAP® Total T4 Test or SNAP® T4 TestSick or preventive screening for any patient and senior patients undergoing anesthesia10 points
Chemistry, CBC, SNAP® cPL™ TestVomiting dog workups; average veterinarian sees seven vomiting dogs per week110 points
Chemistry, SNAP® 4Dx® Test, SNAP® 4Dx® Plus Test, SNAP® 3Dx® Test or SNAP® Heartworm RT TestPreventive screenings; use one blood sample for an overall health check that includes a screen for vector-borne diseases4 points
Catalyst Dx® chemistry, SNAP® Feline Triple® Test or SNAP® FIV/FeLV Combo TestScreen at-risk cats with oral disease prior to anesthetic events. Cats with oral disease are twice as likely to test positive for feline retrovirus15 points
Catalyst Dx® chemistry, Urine P:C RatioScreen, monitor and evaluate renal disease before irreversible damage occurs5 points

As an In-house Profile Agreement participating clinic, run any combination of these three profiles to earn IDEXX Points:†

   
Qualifying ProfilesProfile ContentsPoints Earned
Complete HealthALB, ALB/GLOB, ALKP, ALT, AMYL, BUN, BUN/CREA, Ca, CHOL, CREA, GGT, GLOB, GLU, LIPA, Osm, PHOS, TBIL, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
Full HealthALB, ALB/GLOB, ALKP, ALT, BUN, BUN/CREA, Ca, CHOL, CREA, GGT, GLOB, GLU, Osm, PHOS, TBIL, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
Young HealthALB, ALB/GLOB, ALKP, ALT, BUN, BUN/CREA, CREA, GLOB, GLU, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
Equine HealthALB, ALB/GLOB, ALKP, AST, BUN, BUN/CREA, Ca, CK, CREA, GGT, GLOB, GLU, LDH, TBIL, TP, Cl, K, Na, Na/K, comprehensive CBC10 points
 

If your clinic has selected the SNAPshot Dx® Analyzer lease option in addition to your In-house Profile Agreement package, run the SNAP® Total T4 Test to earn IDEXX Points:†

 
   
Qualifying ProfilesProfile ContentsPoints Earned
SNAPshot Dx Analyzer optionSNAP Total T4 Test5 points
 

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With an IDEXX VetLab® Station and IDEXX SmartService™ Solutions you could earn IDEXX Points for qualifying protocols. Contact your IDEXX representative at 1-800-355-2896 to learn more, and use the calculator to explore your IDEXX Points-earning potential.

You do not have earnings for the   period.

IDEXX VetLab® Station and IDEXX SmartService™ Solutions are required to earn IDEXX Points for qualifying protocolsin-house profiles. Contact your IDEXX representative at 1-800-355-2896 to learn more. Use the calculator to explore your IDEXX Points-earning potential.

Your earnings for the previous period.

Congratulations! You earned IDEXX Points because you ran qualifying protocolsin-house profiles. These points were deposited into your IDEXX Points account and have been applied toward your monthly lease payment.

Your earnings for the current period.

Congratulations! You have earned IDEXX Points because you have run qualifying protocolsin-house profiles. These points will be deposited into your IDEXX Points account next month and will be applied toward your monthly lease payment.

Current period† Previous period
  period dates:  – 
Qualifying ProtocolsProfilesProtocolsProfiles RunPoints per ProtocolProfileTotal Points‡
  Points

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Explore your IDEXX Points-earning potential

With an IDEXX VetLab® Station and IDEXX SmartService™ Solutions, you can earn IDEXX Points for qualifying protocolsin-house profiles.

 
Step 1. Enter protocolsin-house profiles you plan to run  – .
 
Qualifying ProtocolsProfiles†ProtocolsProfiles RunPoints per ProtocolProfileTotal Points
 
Step 2. Click "Calculate Points" to estimate your earnings.
 
  Points
 
 

Real-Time Care Protocols Questions and Answers 

  1. What is the Real-Time Care Protocols program?

    The Real-Time Care Protocols program is designed to continuously thank you for doing business with us and to make it easier to grow your practice. By running Real-Time Care Protocols, you’ll earn valuable IDEXX Points on your everyday purchases. Each IDEXX point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! IDEXX Points can be saved and applied toward larger purchases, such as diagnostic instruments, digital imaging systems and practice information management systems. IDEXX Points may also be applied to your IDEXX Reference Laboratories invoice. Benefits include:

    • 1 IDEXX Point = $1 redeemable toward the purchase of any IDEXX product or service.
    • Easy IDEXX Points redemption—just call 1-800-248-2483.

     

  2. How do we earn IDEXX Points through Real-Time Care Protocols?

    IDEXX SmartService™ Solutions and your IDEXX VetLab® Station must be on and connected at all times in order to earn points through Real-Time Care Protocols. Once you’re up and running, you can earn IDEXX Points by running one or more of the qualifying protocols at your practice.

     

  3. How do we enroll in Real-Time Care Protocols?

    All eligible IDEXX customers can earn IDEXX Points through Real-Time Care Protocols as long as they have IDEXX VetLab® Station and IDEXX Smart Service™ Solutions. For eligibility requirements, please consult the IDEXX Points Terms and Conditions.

     

  4. What comprises a protocol?

    Each protocol consists of a qualifying group of tests that must be run at the same time on the same patient, and the results of these tests must appear on one IDEXX VetLab® patient report.

     

  5. How do we receive IDEXX Points for a protocol with tests that cannot be run simultaneously?

    All test results associated with a protocol must appear in a patient’s results report to receive IDEXX Points. Currently, chemistry profiles and Urine P:C Ratio cannot be run simultaneously on the Catalyst Dx® Chemistry Analyzer. You will need to run the chemistry profile first and then add the Urine P:C Ratio to the patient’s existing lab run for the chemistry profile using the Add Test feature on your IDEXX VetLab® Station. Also, you must use this feature to manually enter SNAP® test results that were not obtained using the SNAPshot Dx® Analyzer or SNAP® Reader. The following procedure will allow you to add the Urine P:C Ratio and SNAP tests to an existing lab run:

    1. Tap a patient name in the Recent Test Results List on the Home screen.
    2. Tap the Add Test button (below the Recent Test Results List).
    3. Tap the desired analyzer’s icon or SNAP test’s icon to select it.
    4. Tap Append Results to add the results for the selected instruments to the patient’s lab result. All original results are kept.
    5. Process the sample on the IDEXX analyzer or on a SNAP test. Analyzer results are added to the lab results automatically once the testing is complete. SNAP results need to be manually entered on the IDEXX VetLab Station. To manually enter SNAP results, tap the SNAP icon in the patient’s job status area, tap Enter Results, and then select the appropriate result for your patient.

     

  6. What protocols qualify for IDEXX Points

    Call your IDEXX representative at 1-800-355-2896 to learn more about qualifying protocols.

     

  7. Will we earn IDEXX Points if only one or two protocols are run?

    There are no minimum thresholds to be met with Real-Time Care Protocols, so you will receive IDEXX Points even if you run only one of them.

     

  8. What is the maximum amount of IDEXX Points we can receive through Real-Time Care Protocols?

    IDEXX Points earned through Real-Time Care Protocols are capped at 1,000 points per protocol, per month.

     

  9. What happens if we do not have IDEXX VetLab Station and IDEXX SmartService Solutions turned on and connected?

    IDEXX SmartService Solutions and your IDEXX VetLab Station must be on at all times in order to earn points through Real-Time Care Protocols. It is the sole responsibility of your practice to ensure that IDEXX SmartService Solutions is connected in order to earn points. IDEXX is not liable for awarding IDEXX Points for any activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

     

  10. Will the qualifying protocols change?

    IDEXX has the right to change or modify protocols at any time.

     

  11. Can we earn IDEXX Points for running multiple protocols at once?

    You will earn IDEXX Points for running one protocol at a time. For example, you will receive 10 points for running a chemistry profile, complete blood count (CBC) and a SNAP® T4 Test. You will not receive an additional 10 points for adding a SNAP® cPL™ Test to the same protocol.

     

  12. When will our IDEXX Points be deposited?

    Points will be deposited monthly for the previous month’s activity. For example, points earned on Real-Time Care Protocols run during February will be paid in March.

     

In-house Profile Agreement FAQs 

  1. What is the In-house Profile Agreement?

    The In-house Profile Agreement is a flexible program designed to make it easier to grow your practice. Based on the instruments you have purchased, IDEXX will set a monthly “threshold number” of IDEXX profiles to be run in-house. As long as the threshold number of profiles is run each month, there will be no instrument-related costs.

    At the time of lease signing, practices can opt to add a SNAPshot Dx® Analyzer to any package of instruments purchased. The SNAPshot Dx Analyzer component has an independent threshold number of SNAP® Total T4 Tests to run each month to qualify for no instrument-related costs. A practice is only eligible for earning IDEXX Points on SNAP® Total T4 Tests run if the SNAPshot Dx® Analyzer lease option has been selected.

     

  2. How does IDEXX know we are running the correct amount of profiles?

    IDEXX SmartService™ Solutions and your IDEXX VetLab® Station must be on and connected at all times in order for IDEXX to capture the data on your in-house profiles. Once you’re up and running, IDEXX will start tracking your profile history. Note: Clinics should continue to follow the standard weekly restart recommendation.

     

  3. What comprises an in-house profile?

    Each qualifying profile consists of a group of tests that must be run at the same time on the same patient, and the results of these tests must appear on one IDEXX VetLab® patient report. For a complete list of qualifying profiles, see the Benefits tab.

     

  4. What happens if we run less than the threshold amount of in-house profiles?

    In a given month, if you run fewer profiles than you have established as your threshold amount, your financing company will bill you $10.00 for each profile you commit to but do not run. If your clinic has selected the SNAPshot Dx® Analyzer lease option in addition to an In-house Profile Agreement package, you will be billed $5.00 for each SNAP® Total T4 Test you commit to but do not run.

     

  5. What happens if we run more than the threshold amount of in-house profiles?

    Points are managed on a monthly basis and earnings are capped according to the instrument fulfillment package you have chosen:

    • IPA 100—1,000 points per month
    • IPA 75—750 points per month
    • IPA 50—500 points per month
    • SNAPshot Dx® Analyzer option—125 points per month

     

  6. What happens if we do not have IDEXX VetLab® Station and IDEXX SmartService™ Solutions turned on and connected?

    IDEXX SmartService Solutions and your IDEXX VetLab Station must be on at all times in order to earn points through the In-house Profile Agreement. It is the sole responsibility of your practice to ensure that IDEXX SmartService Solutions is connected in order to earn points. IDEXX is not liable for awarding IDEXX Points for any activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

     

  7. Will the qualifying in-house profiles change?

    IDEXX has the right to change or modify profiles at any time.

     

  8. Do we contact the financing company or IDEXX if we feel we are running the appropriate amount of profiles but are still being charged a monthly fee?

    If you have questions regarding your IDEXX Points earnings, please call IDEXX at 1-800-355-2896.

     

  9. Will we receive a monthly statement that indicates how many qualifying in-house profiles we ran and our IDEXX Points earnings?

    Your total number of qualifying in-house profiles and IDEXX Points earnings can be viewed on a monthly basis by logging in to your IDEXX Points account at idexx.com/points.

     

  10. Do I own the instruments outright at the end of the 5-year term?

    At the end of the agreement, you have the option of buying out the instruments for a $1.00 buyout fee.

     

  11. With the In-house Profile Agreement, are there any other fees we may be responsible for paying?

    Yes, the following are your responsibility beyond the monthly lease payment:

    • You will need to pay the first month’s invoice.
    • You may need to pay monthly sales tax depending on the state you reside in.
    • If your monthly threshold number of profiles to be run in-house is not met, the financing company will bill you $10.00 for each in-house profile not run and $5.00 for each SNAP® Total T4 Test not run and $5.00 for each SNAP® Total T4 Test not run.
    • At the end of the term of the lease, you may purchase your analyzers for $1.00.

     

  12. How does IDEXX pay our lease with IDEXX Points?

    The In-house Profile Agreement allows you to use the IDEXX Points you earn to pay your monthly lease payment. Points that accumulate in your IDEXX Points account are applied to the lease each month (not to exceed the monthly lease payment). Note:

    • IDEXX Points committed to in the In-house Profile Agreement will be deducted each month if available and any remaining balance will be billed by the financing company.
    • You are responsible to pay all invoices received from the financing company in any given month.
    • IDEXX points will be withdrawn from your IDEXX Points account on the 18th day of each month.
    • IDEXX Points can only be applied to IDEXX products and services.
    • Participation in the In-house Profile Agreement is initiated upon signing the lease paperwork for the instruments.
    • Participation in the In-house Profile Agreement precludes earning IDEXX Points under the IDEXX Real-Time Care Protocols or any successor programs for instrument consumable purchases.

     

Catalyst Dx® Protocol Rebate Program Questions and Answers

  1. What is the Catalyst Dx® Protocol Rebate program?

    The Catalyst Dx Protocol Rebate program is designed to continuously thank you for doing business with us and to make it easier to grow your practice. By running qualifying protocols, you’ll earn valuable IDEXX Points. Each IDEXX point is worth one dollar toward the purchase of any IDEXX product or service, and the points add up fast! IDEXX Points can be saved and applied toward larger purchases, such as diagnostic instruments, digital imaging systems and practice information management systems. IDEXX Points may also be applied to your IDEXX Reference Laboratories invoice. Benefits include:

    • 1 IDEXX Point = $1 redeemable toward the purchase of any IDEXX product or service.
    • Easy IDEXX Points redemption—just call 1-800-248-2483.

     

  2. How do we earn IDEXX Points through the Catalyst Dx Protocol Rebate program?

    IDEXX SmartService™ Solutions and your IDEXX VetLab® Station must be on and connected at all times in order to earn points through the Catalyst Dx Protocol Rebate program. Once you’re up and running, you can earn IDEXX Points by running one or more qualifying protocols at your practice. Note: Clinics should continue to follow the standard weekly restart recommendation.

     

  3. What comprises a qualifying protocol?

    Each protocol consists of a qualifying group of tests that must be run at the same time on the same patient, and the results of these tests must appear on one IDEXX VetLab® patient report. For a complete list of qualifying protocols, see the Benefits tab.

     

  4. Will we earn IDEXX Points if only one or two protocols are run?

    There are no minimum thresholds to be met with Catalyst Dx Protocol Rebate program, so you will receive IDEXX Points even if you run only one of them.

     

  5. What is the maximum amount of IDEXX Points we can receive through the Catalyst Dx Protocol Rebate program?

    IDEXX Points earned through the Catalyst Dx Protocol Rebate program are capped at 1,000 points per protocol, per month.

     

  6. When will I start earning points with the Catalyst Dx Protocol Rebate program?

    The term of the agreement begins the first day of the month in which you are issued your first invoice for your Catalyst Dx® Chemistry Analyzer and ends after 60 months.

     

  7. When will our IDEXX Points be deposited?

    Points will be deposited monthly for the previous month’s activity. For example, points earned on protocols run during February will be paid in March.

     

  8. With the Catalyst Dx Protocol Rebate agreement, are there any other fees we may be responsible for paying?

    Yes, the following are your responsibility beyond the monthly lease payment:

    • You will need to pay the first two months’ invoices.
    • You may need to pay monthly sales tax depending on the state you reside in.

     

  9. How does IDEXX pay my lease through the Points to Lease Program?

    Points to Lease is a program that allows customers to use the IDEXX Points that they accumulate to pay their monthly lease payment. Points are applied to a customer’s lease monthly as points are accumulated in the customer’s bank (not to exceed the monthly lease payment). Please note:

    • IDEXX Points committed to in the IDEXX Points to Lease agreement will be deducted each month if available, and any remaining balance will be billed by the leasing company.
    • You are responsible to pay all invoices received from the leasing company in any given month.
    • IDEXX points will be withdrawn from your IDEXX Points account on the 18th day of each month.
    • IDEXX Points can only be applied to IDEXX products and services.
    • Participation in the IDEXX Points to Lease agreement is initiated upon signing the lease paperwork for the instrument.
    • Participation in the IDEXX Points to Lease agreement precludes earning IDEXX Points under the Real-Time Care Protocols or any successor programs for instrument consumable purchases.

     

 

IDEXX Points Terms and Conditions  

 

What are the IDEXX Points Terms and Conditions?

IDEXX Points-earning programs run on varying schedules. IDEXX will deposit points (based on your qualified activities) to your IDEXX Points account at the end of each program’s point-earning period. IDEXX will provide quarterly statements to you that summarize your purchases, redemptions and IDEXX Points balance for any quarter in which your IDEXX Points account is active.

IDEXX Points expire annually on November 30, two years after the points were earned. For example, points earned on February 20, 2009, will expire on November 30, 2011. (However, IDEXX Points earned in December will expire one year and 11 months after they were earned.) Points will be redeemed or expired in the order they were earned. If your practice has not made IDEXX purchases in a 12-month period, all points will expire and the IDEXX Points account will be closed.

IDEXX Points will be calculated after discounts from other programs sponsored by IDEXX or its distributors have been applied. You will not be able to earn or use points if you are delinquent with any IDEXX affiliate, and IDEXX reserves the right to apply your points toward a delinquency. In order to earn IDEXX Points through the Real-Time Care Protocols program, you must leave your IDEXX VetLab® Station and IDEXX SmartService™ Solutions on and connected at all times. To activate IDEXX SmartService Solutions, please call 1-800-695-2877, option 4. IDEXX is not responsible for paying on Real-Time Care Protocols activity that takes place while your IDEXX VetLab Station or IDEXX SmartService Solutions is turned off or not connected properly.

All test results associated with a protocol must appear in a patient’s results report to receive IDEXX Points. Currently, chemistry profiles and Urine P:C Ratio cannot be run simultaneously on the Catalyst Dx® Chemistry Analyzer. You will need to run the chemistry profile first and then add the Urine P:C Ratio to the patient’s existing lab run for the chemistry profile using the Add Test feature on your IDEXX VetLab® Station. Also, you must use this feature to manually enter SNAP® test results that were not obtained using the SNAPshot Dx® Analyzer or SNAP® Reader. For more information on the Add Test feature, see the Real-Time Care Protocols FAQs tab.

You must purchase qualifying products and services from IDEXX or an authorized IDEXX distributor.

IDEXX will track your activities by shipping address. If you own multiple practices, you must provide all practice addresses to IDEXX at the time of enrollment to receive credit for those locations. If practices are linked in this manner, they will have one group account and any practice in the group can redeem the group’s earned IDEXX Points. IDEXX is not responsible for mediating any disputes regarding point ownership or redemptions among related practices. You must provide any change of address to IDEXX at the time of change. Please call IDEXX Customer Support at 1-800-248-2483 in order to link your practices.

IDEXX Points are owned and held by practices and not by individuals. Purchased products and services must be consumed by your practice(s) and may not be sold or otherwise transferred to any other practice except in conjunction with a change in ownership of the practice. If a point balance is being transferred as part of an ownership change, authorized representatives of both the seller and the buyer must notify IDEXX within 30 days of the ownership change.

IDEXX Points are not redeemable for cash.

IDEXX may, from time to time, offer other promotional or discount programs that may not be used in conjunction with this program. This program is only available in the U.S. and Canada. Corporate accounts and distributors may not be eligible to earn IDEXX Points or participate in IDEXX Points-earning programs. IDEXX reserves the right to determine eligibility in any IDEXX Points-earning program. Contact your IDEXX representative for more details on program availability.

Purchases made with IDEXX Points include standard shipping and are subject to any applicable sales tax. Purchases made using IDEXX Points will not be included toward minimum purchase requirements in the Advanced Lab Protocols point-earning structure.

IDEXX reserves the right to modify or end this program or your participation in this program at any time. Continuing participation in IDEXX Points-earning opportunities confirms your acceptance of the current Terms and Conditions posted at idexx.com/points.