Real. Time. Care.™
Webinar Icon: Exceeding Client Expectations in a Tough Economy
Client Value Webinar Series
This Webinar series shows you how clear and consistent communication, real-time diagnostic results and tools like the integrated diagnostic report increase client understanding, trust and compliance. It all adds up to client loyalty and better revenue for your practice.
Learn more—sign up for the Webinars today:

Exceeding Client Expectations in a Tough Economy

Creating Client Value through Communication

Tools and Tips for Simple and Rewarding Client Communication

Real-time care with IDEXX
in-house diagnostics
IDEXX VetLab® diagnostic analyzers, SNAP® immunoassay and IDEXX Digital Imaging systems provide real-time answers and information that increase your ability to build stronger client-practice bonds and keep clients coming back.
  • Immediately follow up results with confident next steps.
  • Begin treatment during your patients’ visits.
  • Create client understanding and compliance with better communication tools.
  • Automate and integrate information for more accuracy and better work flow.
Everyone benefits from real-time care:
your patients, your clients and your practice
Deliver a higher level of patient and client service through access to diagnostic results in minutes.
In-house diagnostic information lets you discuss results in real time, face-to-face with your clients
before they leave your clinic, creating trust and understanding for better compliance.
 
Clients
  • Better understanding through improved communication
  • Clear medical follow-up plan
  • Increased client perception of value
  • Improved trust and loyalty
  • BNResearch shows that clear and thorough veterinarian-client communication can ultimately increase compliance by as much as 40%.
Practices
  • Improved patient care with real-time information
  • Better compliance and more loyalty through communication tools
  • Increased revenue and profitability
Patients
  • Early detection with screenings for a variety of common diseases (e.g., organ, metabolic, infectious)
  • Personal baseline “normal” for each patient provides a comparison to detect abnormalities
  • Fresh samples create a more accurate picture of patient health
  • Continuity of care for better patient management
Webinar
Tools and Tips for Simple and Rewarding Client Communication
by Fred L. Metzger, DVM, and Caitlin Rivers
2 one-hour sessions available, 12:00 noon
or 3:00 p.m., November 11, 2009
Good client communication can increase compliance substantially. But good communication skills may not come naturally to you. Learn how your entire staff can communicate and educate clients more effectively, using tools that you may already have on hand.
Diagnostic Edge®
Over 13,000 of your peers get case studies, interactive challenges worth CE credit, technical tips, innovation news and much more delivered to their in-box every month. It’s online and it’s free.