Billing and Product Support

IDEXX is committed to making it easier for you to do business with us.

Online billing available for U.S. customers

For your convenience, the IDEXX Invoice Gateway provides online access to your practice’s invoices and statements 24 hours a day, 365 days a year. You can view a copy of any invoice, sort invoices by key criteria, search for invoices, download data into your accounting package, print invoices and pay bills online, including paying by direct debit. The Invoice Gateway is currently available only in the U.S.

Enrollment is free—just click the Enroll link below.

If you’ve already signed up, click Sign In to go to your Invoice Gateway account.

Enroll | Sign In

Statements by email or fax

If you decide not to use the IDEXX Invoice Gateway, you can choose to receive your invoices and monthly statements either by email or fax.

Go to idexx.com/statementform, and select the format you prefer. If you choose email, your selection will take effect as soon as you click the link provided in the authentication email. If you choose fax, your selection will take effect the next business day.

Payment addresses

If you are a customer in the U.S. or Canada, please send your payments to the applicable address below.

All other customers, please contact a customer service representative at the appropriate telephone number below for payment instructions.

Billing questions

If you have questions about invoices or monthly billing statements, please refer to the sample invoices, sample statements and frequently asked questions (FAQs) linked below, or call a customer service representative at the appropriate telephone number below.