Billing and Product Support
IDEXX is committed to making it easier for customers to do business with us. Our billing documentation is changing and improving based on your input. We developed a new invoice and a new consolidated monthly statement for the U.S. and Canada.
Invoices
If you have questions about an invoice, please see the sample invoice or visit our frequently asked questions (FAQ) below.
Statements
If you have questions about your monthly billing statement, please see the sample statement or visit our frequently asked questions (FAQ) below.
You can receive your invoices and monthly statements by e-mail or fax.
Simply go to www.idexx.com/statementform and select the format you prefer.
If you choose the e-mail format, your selection will take effect as soon as you click the link provided in the authentication e-mail. If you choose to receive your invoices by fax, you will begin receiving them the next business day.
Product Support
If you have questions regarding customer or technical support, telephone numbers or hours of operation, please see below.
Contact Information
If you would like to speak to an IDEXX customer service representative, please contact our customer billing support team at one of the telephone numbers below. Thank you for your business.
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Companion Animal Customers |
1-800-814-1147 | |||||||||
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Call the telephone number above for any questions regarding billing. For product questions, click the applicable link below: |
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| IDEXX Cornerstone® customers can find answers to support questions using our new online support center. | ||||||||||
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| Livestock/Poultry Customers | 1-800-548-9997 | |||||||||
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| Water Microbiology Customers | 1-800-321-0207 | |||||||||
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| Dairy Testing Customers | 1-800-321-0207 | |||||||||
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Remittance Addresses
Customers in the U.S. and Canada, please send your payment to the applicable address below. All other customers, please contact customer support for specific remittance questions.
| U.S.-Based Customers IDEXX Distribution, Inc. PO Box 101327 Atlanta, GA 30392-1327 |
Canadian-Based Customers IDEXX Laboratories Canada LP C/O TH1041 P.O. Box 4283, Station A Toronto, Ontario M5W 5M6 Canada |