IDEXX appreciates and values your business. Using input from our
customers, we have created the new invoice to make IDEXX billing
communications clearer and more concise; and to better reflect your
transaction. Below are answers to some common questions about IDEXX
billing and, specifically, about the new invoice. If your question is
not answered below, please contact IDEXX Customer Service at the
number indicated on your invoice or identified below. Thank you.
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Will I receive an invoice for each
order I place?
Yes. Each order will create an invoice. However, all invoices issued
on the same day with the same remittance address will be delivered in
the same envelope. So you will receive fewer pieces of mail from
IDEXX, but more items may be contained in each envelope.
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Will the invoice identify credit card
payments?
If you have directed us to use a credit card for the order, the
invoice will indicate that no payment will be due.
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What is the final balance due?
The total balance due on the invoice is the total of all items
purchased on that invoice, plus any tax and shipping and handling
fees. It is the amount you are obligated to pay to fully settle the
invoice.
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What are autopayments, and when are they
charged to my credit card?
Autopayments are credit card payments prearranged to occur as a
regular payment for IDEXX invoices. Autopayments are charged to the
customer's specified credit card within the first 10 days of the
month.
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How do I sign up for the autopayment
option?
Please contact IDEXX Customer Service at the following numbers:
| Livestock/Poultry |
1-800-548-9997 |
| Water Microbiology |
1-800-321-0207 |
| Dairy Testing |
1-800-321-0207 |
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What is the contact number for IDEXX?
Please contact IDEXX Customer Service at the following numbers:
| Livestock/Poultry |
1-800-548-9997 |
| Water Microbiology |
1-800-321-0207 |
| Dairy Testing |
1-800-321-0207 |
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Where do I remit my payment?
The remittance address is preprinted on the remittance section of the
invoice. Please use the remittance segment of your invoice and insert
it into the remittance envelope so the remittance address is
displayed in the window. If you have lost the remittance section of
the invoice, please visit the support main page
or contact IDEXX Customer Service at the number indicated on your
invoice. Please be sure your account number is clearly indicated on
your payment.
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Will the invoice identify the bill-to and
ship-to parties?
Yes. If you have a billing address that is different from the
delivery address, both will appear on the new invoice.
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Will the invoice for Canada be in
Canadian dollars? Can I pay in U.S. dollars?
All invoices to Canada will be in Canadian dollars ($ Can). Invoices
in Canadian dollars ($ Can) cannot be paid in U.S. dollars. Please
call IDEXX Customer Service at the number indicated on your invoice
if you have questions about our payment policy.
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Can I receive the invoice in a format other
than mail?
Yes. You can choose to receive the invoice by mail, e-mail or fax.
You can select which format you want by going to www.idexx.com/invoiceform
and providing the information requested. If you select an e-mail
format, an authentication e-mail will be sent to you. Your selection
of the e-mail format will take effect as soon as you click the link
provided in the authentication e-mail. If you choose to receive
invoices by fax, you should begin receiving them the next business
day.
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What forms of payment do you accept?
For U.S. orders, IDEXX accepts company or personal checks, MasterCard®,
VISA® and American Express®, as well
as payments by wire. For orders from Canada, IDEXX accepts company or
personal checks, MasterCard® and VISA®.
We cannot accept cash via the mail.
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What are your terms and conditions of
sale?
The terms and conditions of sale that accompany your invoice or
otherwise accepted by you for e-mail or fax invoices govern your
transaction with IDEXX. The terms and
conditions of sale are standardized for IDEXX's Livestock/Poulty,
Water Microbiology and Dairy Testing businesses. If you have
questions about these terms and conditions, please contact IDEXX
Customer Service at the number indicated on your invoice or found on
the IDEXX Support page.
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Do I have to pay sales tax on items I order
from IDEXX?
The determination as to whether or not a purchase is subject to sales
tax is dependent on many factors. IDEXX may be required to collect
sales tax from you by the states in which it operates. The taxability
of your purchase may be effected by your providing us with a valid
exemption certificate or by the laws in your state pertaining to the
type of product or service you have purchased.
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Can I pay only part of the charge
indicated on the invoice?
The total due is the amount of your obligation to IDEXX. If you have
questions about any item on any invoice, please contact IDEXX
Customer Service at the number indicated on your invoice for
clarification and resolution.
