Billing and Product Support
IDEXX is committed to making it easier for customers to do business
with us. Our billing documentation is changing and improving based on
your input. We developed a new invoice and a new consolidated monthly
statement for the U.S. and Canada.
Invoices
If you have questions about an invoice, please see the sample invoice
or visit our frequently asked questions (FAQ) below.
Statements
If you have questions about your monthly billing statement, please see
the sample statement or visit our frequently asked questions (FAQ)
below.
Product Support
If you have questions regarding customer or technical support,
telephone numbers or hours of operation, please see below.
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NEW INNOVATION
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| Cornerstone® users, find your support answers with our new online support center.
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BILLING SUPPORT
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You can receive your invoices and monthly
statements by e-mail or fax.
Simply go to www.idexx.com/statementform
and select the format you prefer.
If you choose the e-mail format, your selection will take effect as
soon as you click the link provided in the authentication e-mail. If
you choose to receive your invoices by fax, you will begin receiving
them the next business day. |
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Remittance Addresses
Customers in the U.S. and Canada, please send your payment to the
applicable address below. All other customers, please contact customer
support for specific remittance questions.
U.S.-Based Customers
IDEXX Distribution, Inc.
PO Box 101327
Atlanta, GA 30392-1327 |
Canadian-Based Customers
IDEXX Laboratories Canada LP
C/O TH1041
P.O. Box 4283, Station A
Toronto, Ontario M5W 5M6
Canada |
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