Submitting Radiology Cases to IDEXX Telemedicine®

All services are available Monday through Friday, 8:00 a.m. to 9:00 p.m., and Saturday 9:00 a.m. to 1:00 p.m., eastern time.

IDEXX Telemedicine receives images via Internet, IDEXX Reference Laboratories courier, FedEx® and mail. IDEXX Telemedicine provides the shipping materials used for FedEx submission at no charge. Call us at 1-800-726-1212, ext. 62270 for supplies or additional assistance.

The IDEXX Telemedicine team is committed to providing an accurate, professional, quick and useful consultation with each case. This will be aided by the best diagnostic images that you can provide and a complete and clearly written or printed history. Please always give us your clinic account number.

Images obtained by using a radiographic scanner, digital camera or digital radiography (such as the IDEXX-DR™ 1417 or IDEXX-CR™ 1417 Digital Radiography Systems) can be transmitted to IDEXX Telemedicine via the IDEXX Cornerstone® image module, IDEXX-PACS™ software or other PACS software, or e-mail. For information about this service, call us at 1-800-726-1212, ext. 62235 or e-mail us at telemedinfo@idexx.com.

Online

We accept online case submissions. To submit a case, simply fill out the online case submission form, attach your data file and send it. If you are submitting your first case to IDEXX Telemedicine, please take a moment to fill out our registration form. The data you provide to us will ensure that we process your case and deliver reports correctly.

E-Mail

You can submit a radiology case to IDEXX Telemedicine by e-mailing us directly. Send your case information and images to telemed@idexx.com.

IDEXX Reference Laboratory Courier

1. For each case, please be sure to include a case submission form (438 KB) and, if warranted, a detailed medical history form (443 KB).
   
   
2. Place your films in an envelope along with the case submission form (and detailed medical history form, if applicable). Be sure to include your clinic name and address on the envelope.
   
   
3. Give the envelope to your IDEXX courier when he/she picks up your laboratory work.

Federal Express®

1. For each case, please be sure to include a case submission form (438 KB) and, if warranted, a detailed medical history form (443 KB).
   
   
2. Place your films inside the IDEXX Telemedicine envelope, making sure you enclose the cardboard. Be sure to include the case submission form (and detailed medical history form, if applicable).
   
   
3. Enter your name and address in the From section of the FedEx® airbill (on the left side).
   
   
4. Place your IDEXX Telemedicine account number next to your name.
   
   
5. Peel off the second page and place it on your package.
   
   
6. Call FedEx at 1-800-463-3339 to have your package picked up. You will be asked for the following:
   
   
   The account number: 1224-2429-4
   
   The pickup location (your name and address)
   
   
7. FedEx will give you a confirmation number.

FedEx Tips

NOTE: Do not send cases for Saturday delivery. There will be an additional delivery charge for cases received via FedEx on Saturday.

• We urge you to call FedEx in advance of your first case to confirm your location pickup schedule.
  
  
• All Friday pickups will be processed for evaluation on Monday.

Mail

1. For each case, please be sure to include a case submission form (438 KB) and, if warranted, a detailed medical history form (443 KB).
   
   
2. Place identification on each film, making sure it does not overlap the body areas on the film.
   
   
3. Place your films in an envelope, making sure that you enclose the case submission form (and detailed medical history form, if applicable) as well.
   
   
4. Mail or courier to:
   
   
   IDEXX Telemedicine
   80H Commerce Way
   Totowa, New Jersey 07512
   
   
   NOTE: We encourage you to submit more than one case per envelope.
   
   

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