IDEXX Reference Laboratories—Service Overview
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Expert assistance is just a phone call away—1-888-433-9987
laboratory results are available at vetconnect.com
Our representatives are available to assist you during the
following hours (eastern time):
| Monday–Friday |
7:30 a.m.–2:00 a.m. |
| Saturday |
8:00 a.m.–11:00 p.m. |
| Sunday |
10:00 a.m.–8:00 p.m. |
When you call, the following menu of options is available:
| Press: |
For: |
| 0 |
In-House Testing Instruments or LabREXX® Software Support |
| 1 |
Direct Access to a Four-Digit Extension |
| 2 |
Courier Pickup Scheduling |
| 3 |
Laboratory Services
1—To request a copy of test results
2—To add a test
3—To check the status of a current submission
4—To inquire about a bill or invoice
5—To ask any other question
6—To return to the main menu
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| 4 |
All Consultations
1—For a technical support representative
2—For an internal medicine specialist
3—For a specific pathologist
4—For an avian and exotic specialist
5—For an oncology consultant
6—To return to the main menu
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| 5 |
Preclinical Research Services |
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IDEXX Results Plus®—Internal Medicine Consultants
We provide assistance with case management by integrating patient history, physical examination findings, current diagnostic results and our expertise to deliver informed recommendations by:
Working together with you and your staff to provide immediate recommendations regarding further diagnostics, successful treatment and client communication Answering calls in person more than 85% of the time or calling you back within three hours, so you can move forward quickly and effectively Consulting in all aspects of small-animal internal medicine, including interpreting thyroid panels, ACTH stimulation and dexamethasone suppression tests; managing diabetes; diagnosing and treating anemias and renal, liver, intestinal and infectious diseases Offering a wide range of expertise—In addition to small-animal consultations, we offer consultations in oncology, and avian, exotic and equine medicine
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