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IDEXX
Reference Laboratories
IDEXX Reference Laboratories is a nationwide network of local laboratories. We consistently deliver accurate,
comprehensive results up front, so you can make more informed and confident
medical decisions. Thank you for choosing us for diagnostic testing and clinical support.
No other laboratory can offer this level of information and service up front for a complete patient picture.
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IDEXX Results Plus® makes all the difference.
- Daily courier service
Turnaround Times
| Days |
Test Type |
Pickup |
Results |
Courier
Monday–Friday |
Routine bloodwork
(chems, hem, coag, UA, some serology, endo) |
First pickup
Second pickup |
4:00–6:00 p.m. same day
8:00–9:00 a.m. next day |
| Saturday |
Routine bloodwork |
One pickup |
8:00–9:00 a.m. Sunday |
| Monday–Saturday |
Cytology
Histopathology
Specialized tests |
One pickup |
24–48 hours
48–72 hours
Vary |
in most major metro areas
- IDEXX-Direct® overnight service in all other areas
- Latest pickup times and rapid turnaround times
- Over 70 accessible board-certified veterinary specialists to support your cases
- Trained technicians focusing on quality around the clock
- A comprehensive test menu, including unique, innovative tests for Lyme disease, canine pancreatitis and other infections
- Results when and where you need them—online, via automatic download into your software, or by fax
- Use LabREXX® to create your test request form from your computer
- The preferred laboratory for thousands of practices across the country
- Laboratory supply request form
 (144 KB)
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Expert assistance is just a phone call away—1-888-433-9987
laboratory results are available at vetconnect.com
Our Customer Support representatives are available to assist you during the
following hours (Eastern time):
| Monday–Friday |
7:30 a.m.–2:00 a.m. |
| Saturday |
8:00 a.m.–11:00 p.m. |
| Sunday |
10:00 a.m.–8:00 p.m. |
When you call, the following menu of options is available:*
| Press: |
For: |
| 0 |
Direct Access to a Five-Digit Extension |
| 1 |
In-House Testing Instruments or LabREXX® Software Support |
| 2 |
Courier Pickup Scheduling or to Order Supplies |
| 3 |
Laboratory Customer Support
1—Request a copy of test results
2—Add a test
3—Check the status of a current submission
4—Inquire about a bill or invoice
5—Ask any other question
6—Inquire about BVD (bovine testing)
9—Return to the main menu |
| 4 |
All Consultations
1—Technical suport representative
2—Internal medicine specialist
3—Equine specialist
4—Avian and exotic specialist
5—Oncology consultant
6—Specific pathologist†
9—Return to the main menu
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*
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Telephone options can be selected as soon as the greeting begins.
If the pathologist's extension is known, press 9 to return to the main menu,
then press 0 followed by the 5-digit extension. |
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