IDEXX Computer Systems Implementation and Education Choose the level of service that matches your practice's needs
IDEXX offers a wealth of educational and implementation programs to help you maximize your practice’s use of IDEXX Cornerstone®. New Installation Training Cornerstone Implementation Plan (CIP) When your practice begins preparing for the conversion and transition from your current practice management software to Cornerstone, our IDEXX-certified implementation and education consultants will be there to guide, advise and prepare you each step of the way. During the weeks prior to		NEW INNOVATION Cornerstone users, find your support answers with our online support center.   TESTIMONIAL "I have a new energy to streamline what we do. Time is valuable and any training we can use is great." Denise G. Smith, DVM Main Street Animal Hospital Flower Mound, Texas

your implementation and through the weeks following, an IDEXX Education Consultant will work with you weekly over the phone, recommending self-paced training using the IDEXX Learning Center and/or the Computer-Based Training CD, answering your questions, and ensuring you and your staff are successfully prepared and effectively using your system.

IDEXX Education Consultants also train Cornerstone modules over the telephone.

For small practices with staff members who are capable of training themselves, our Education Consultants are available by phone to deliver instructions and guidance using the IDEXX Learning Center and/or the Computer-Based Training CD. One-on-One training may also be purchased on an hourly basis.

On-Site Education and Implementation
We offer on-site training by IDEXX-certified education consultants who will come to your practice, train you and your staff, and assist in coordinating the implementation of Cornerstone and the transition from your existing system—offering guidance on how to optimize the use of your Cornerstone software.

Classroom Education and Implementation
IDEXX also offers classroom training by IDEXX-certified education consultants in our facility in Eau Claire, Wisconsin. This is the same education you would receive on-site, but you will enjoy an environment free from the interruptions you may experience in a practice setting.

For more information about new installation training, call 1-800-283-8386, option 2.

Take your practice to the next level of performance with the IDEXX Cornerstone Coaching Series

The IDEXX Cornerstone Coaching Series addresses more than just the technological aspects of using Cornerstone in your practice. This systematic approach identifies gaps in knowledge and usage in your practice, provides you with targeted training to overcome those gaps, and teaches you how to measure and direct your efforts towards your ultimate implementation vision.

Start with any of the three following components:

Series 1: Assess and Plan

Designed to accurately and objectively identify your current status, we offer expert examination and consultation on these key elements:

• Database Coach Analysis and Report
• Integrated Practice Analysis and Report

View the Cornerstone Coaching Series Brochure for in-depth information about the above courses. (468 KB)

Series 2: Learn and Change

Interactive, instructor-led web courses to close the skill gaps that are keeping your practice from performing and producing. Topics range from those that impact your workflow, like Electronic Medical Record or Inventory, to staff turnaround issues addressed in Practice Manager or Client Care/Front Office training. Additional feature training for Cornerstone’s popular modules is also available. Visit the IDEXX Learning Center for available courses.

Course titles include:

• Electronic Medical Record (EMR) Setup
• Electronic Medical Record Usage Training
• Client Care/Front Office Training
• SmartLink™ Setup and Usage Training
• Practice Manager Training
• Inventory Utilization
• Additional Telephone Training

View the Cornerstone Coaching Series Brochure for in-depth information about the above courses. (468 KB)

Series 3: Measure and Manage

“Without measurement, it’s all just opinion.” Through our instructor-led web courses in this series, let us coach your use of Cornerstone’s powerful measurement capabilities. You will learn how to evaluate your implementation progress and determine the impact of training and change on your practice’s productivity and performance. Visit the IDEXX Learning Center for available courses.

Course titles include:

• Reporting Fundamentals
• Compliance Assessment Training
• Performance Tracking Training

View the Cornerstone Coaching Series Brochure for in-depth information about the above courses. (468 KB)

What are the advantages of online courses?

There are multiple benefits for busy staff, including:

• No travel time or expense
• Small classes
• Few Monday or end-of-month classes
• Course training materials that supports online learning sessions
• Learners have access to their practice data during training so that they may apply what they've learned immediately
• Screen sharing allows the instructor and learner to view each other's screens for optimal instruction and guided practice

On-Site Additional Coaching
Whether you need training for new staff members, existing staff remediation or have specific practice goals that require advanced instruction, we also offer customized on-site instruction with an IDEXX-certified consultant who will visit your clinic to educate your staff.

We will work with you directly to focus your training on the goals you have for your practice, help you in establishing a project plan for moving toward your goals and provide follow-up remote coaching to both nurture and measure your practice growth.

For more information about the coaching series, visit the IDEXX Learning Center or call 1-800-283-8386, option 2.