IDEXX > Companion Animal > Computer Systems > Support Information
 

IDEXX Computer Systems Support
Great customer support is our highest priority

Our Customer Support department offers 24-hour technical assistance to you and your practice 365 days a year, personally by telephone. Our state-of-the-art system ensures that our professionally trained staff will handle your calls quickly, courteously and accurately We take service seriously and our goals reflect that commitment to service.

Our goal is to exceed your expectations with:

  • Current average speed to answer less than 10 seconds
  • Same-day resolution of your problems over 90% of the time
  • Over 70 dedicated resources waiting for your call

 
Cornerstone® users, find your support answers with our new online support center.
 
View the Cornerstone® frequently asked questions.

That's best-in-class service that is unequaled in the veterinary practice-management industry.


Request Forms:


Cornerstone Support*
NEW Online support center
Tel: 1-800-695-2877
Hours:
Mon.–Fri.: 6:30 a.m.–8 p.m.
Saturday: 7 a.m.–4 p.m.
E-mail:
cornerstone@idexx.com
Better Choice (AVS) Support*
Tel: 1-800-695-2877
Hours:
Mon.–Fri.: 6:30 a.m.–8 p.m.
Saturday: 7 a.m.–4 p.m.
E-mail:
betterchoice@idexx.com
VPM (PSI) Support*
Tel: 1-800-695-2877
Hours:
Mon.–Fri.: 6:30 a.m.–8 p.m.
Saturday: 7 a.m.–4 p.m.
E-mail:
vpm@idexx.com
*All times are in central time.
 

For Cornerstone sales and information, call 1-800-283-8386.

 
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All rights reserved.