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IDEXX Laboratories Launches Cornerstone® Online Support Center [Trade]
A new Web-based center for self-service technical support and more!
Westbrook, Maine, January 9, 2007—IDEXX Computer Systems, a division of IDEXX Laboratories, Inc. (NASDAQ:IDXX), announces a new online support center—www.cornerstonehelp.com—for its IDEXX Cornerstone® software customers.
This new support service features intuitive self-help search tools, where customers with active support contracts can find answers to frequently asked questions regarding their Cornerstone system. Through Cornerstone’s extensive knowledge base of information, customers can get help troubleshooting issues 24 hours a day, 365 days a year. The online support center also has links to other IDEXX online services, including education courses and educational reference material, supplies ordering, Cornerstone newsletters, and more. Customers can also offer suggestions on enhancements they would like to see incorporated into future releases of the Cornerstone software.
“Outstanding customer service is our goal,” stated John Wallace, Vice President and General Manager of IDEXX Computer Systems. “As more and more practices incorporate Internet usage into their daily business, they have told us they would like Cornerstone support available online to use at their convenience. Knowing the critical and urgent pace of today’s veterinary practice, our new online support center makes the communication and support process easier and more accessible.”
For more information about the Cornerstone Support Center, contact Jan Vasile at 1-800-283-8386, ext. 55970, or visit us on the web at www.cornerstonehelp.com.
About IDEXX Laboratories
IDEXX Laboratories, Inc. is a leader in companion animal health, serving practicing veterinarians around the world with innovative, technology-based offerings, including a broad range of diagnostic products and services, practice-management systems, and therapeutics. Our products enhance the ability of veterinarians to provide advanced medical care and to build more economically successful practices. IDEXX is also a worldwide leader in providing diagnostic tests and information for the production animal industry and tests for the quality and safety of water and milk. Headquartered in Westbrook, Maine, IDEXX Laboratories employs more than 3,500 people and offers products to customers in over 100 countries.
Note Regarding Forward-Looking Statements
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